Scanning problems with Officejet 8710

[Jack_Evan_Jones]

I been been able to use my HP Officejet 8710 for scanning purposes for about 2 years without any problems. This situation changed the moment I downloaded and installed the latest firmware - 2006B released on Mar 27, 2020.  There were not Windows 10 updates that I installed.  I attempted to scan via USB Cable using the standard HP Officejet software and got "Cannot not find printer". Yet I was able to print documents.  Using the instructions from the online HP Support, I used the HP Print and Scan doctor but that did not work. So i deinstalled the software and re-installed it going through the setup process.  During setup, I selected the USB cable option and after the installation, I was able to scan. However, after rebooting my computer about a day later and attempting to scan again, I hit the same situation. So I de-installed the HP software again, and re-installed it but this time I selected the network option. It did initially work until the next time I rebooted my computer. What does work for scanning every so often is the HP Smart App. At some point, that fails  then I have to go through the setup process again to scan. Actually, what does work is using the imbedded scan feature to PDF function writing it to a USB Flash drive inserted into the printer which is not very good quality. I recently updated to the lasted build of Windows 10 version 1909 hoping that would correct the problem but it didn't.  I even tried to re-install the Latest firmware and the earlier firmware (which I had saved about two years back) and the printer does not allow you to do that. Even attempting to scan from Adobe Photoshop Elements (which use to work all the time) doesn't work.

Since I am able to contact HP Support due to the COVID-19 Pandemic, I am curious to whether anyone else is experiencing the same problem and if so, what did they do to resolve the problem other than what the HP support site lists. I am too the point that I may be buying another printer for scanning but not sure whether I trust HP printers and may go to another brand. 

[ShlomiL · Accepted solution]

Hi,
From the search bar type CMD, right-click on Command-Line and select Run as Administrator, be sure to confirm any prompt by pressing Yes.

Past the following command and press enter:

Spoiler

Sc config stisvc depend= rpcss/ShellHWDetection

Now restart your computer and try scanning, may you see any difference?

Shlomi

[Jack_Evan_Jones]

The Solution suggested below worked. Thanks for your help as I was ready to purchase another printer/scanner due to the amount of scanning I do.

[ShlomiL]

You're much welcome @Jack_Evan_Jones, great to see it worked!

[Kadmin]

My recommendation would be to go and buy a printer that will actually work on an ongoing basis for you. We have 2 of these 8210s at 2 different sites and it is virtually IMPOSSIBLE to get them working and keep working when there need to be 2 different printers of the same model. the install and management software from HP just DOES not properly recognize the printers as separate entities. I've spent countless hours on the phone with HP support installing and reinstalling, yet we still need to purge them from laptops on a regular basis and install whichever one we need access to from scrathc.

Just go buy something other than HP

Keith