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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-09-2017 04:37 AM

HP Recommended
Product: Helita
Operating System: Microsoft Windows 10 (64-bit)

HI!

It will suddently only scan in too small pictures to my Paint Shop Pro program.

I installed a new driver. Said a fatal error and never finnished the installation. 

Tried to reinstall the old Driver.  Then it couldnt find the scanner.

Removed all the filed about the driver, both from Program files x86 and from Program files. Then it installed ok, BUT I can still not get bigger images than around  637 x  825 pixels. Way too small pictures... I cannot chose anything over A4  size. It isnt on the list. Hope you will be so kind and help me with this problem.

 

 

scanner.jpg

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-10-2017 05:26 AM

HP Recommended

Halleluja!!!!!  

 

The DPI was the problem. It was only on 75 and I have been looking for the DPI  box, but couldnt find it.  How could I miss that . DUH!!    You made my  my day. :OpenSmile:  Thank you so much for the help and your patience with me 🙂  

 

Have a beautiful day

 

Helita

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9 REPLIES 9

‎09-09-2017 06:31 AM

HP Recommended

Hi,

Could you clarify your priner model please?

 

May you see any difference once changing the Source from automatic Document Feeder (If Loaded) to Flatbed Glass?



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‎09-09-2017 06:52 AM

HP Recommended

It is a Color LaserJetPro MPF M277dw

 

Unfortunately It didnt help changing to flatbed. 

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‎09-09-2017 09:48 AM

HP Recommended

Hi,

What size are you looking for?

 

As I can see from your attached screenshot A4 and Legal are listed, US Legal is the largest original size supported by the Laserjet M277...



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‎09-09-2017 10:29 AM

HP Recommended

I can see the same as you can see, but I have had this scanner since February and I have never had problem with the size, before my son mounted a hub to my computer. ( This is unplugged again before i tried  all these things)

 

I have scanned ALOT of stuff and I have always needed to resize down my pictures, but not as low as to what is written there. I simply cannot understand why.  And why do you mention US Legal.....(dont know what it means)  Is there another legal?  Sorry for asking a stupid question. I am Danish

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‎09-09-2017 01:44 PM

HP Recommended

Hi,

Please select A4 (210 x 197 mm) from the list instead of 'Auto Detect Size' which is currently selected...

Press the disk icon near the scan shortcut name on the left pane to save the changes, then press Scan.


May you see any difference?



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‎09-09-2017 02:32 PM

HP Recommended

 

No change. Just the ordinary A4 size came out of that. With or without flatbed on.

 

Is it possible to find a Scanning program that allows better solution?  

 

I just cannot believe, that I purchased this huge HP monster of a printer /scanner/ fax.... and some sunny day, it gives me no opportunities to scan larger pictures than  A4 just because I updated the driver.

 

I seems this program will only give me the small pictures now... and I am scanning my art and it is needed to be possible to see details and not a view from distance, and you cannot do that in a tiny picture that is not bigger than A4. It is so very disappointing. 

 

I find nowhere , that I can see info about scanner sizes or solution on the internet?  

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‎09-09-2017 10:06 PM

HP Recommended

Hi,

The printer do not support larger sizes than A4 / Legal, that is clearly listed by its specifications:

Maximum scan size:

    Scanner glass: 216 x 297 mm (8.5 x 11.7 in)
    ADF: 216 x 356 mm (8.5 x 14 in)

https://support.hp.com/us-en/product/hp-color-laserjet-pro-mfp-m277-series/7089945/document/c0451505...

 

Once changing to Flatbed Glass, please try selecting an higher resolution such as 600 DPI, I would guess that might be the difference by your description..



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‎09-10-2017 05:26 AM

HP Recommended

Halleluja!!!!!  

 

The DPI was the problem. It was only on 75 and I have been looking for the DPI  box, but couldnt find it.  How could I miss that . DUH!!    You made my  my day. :OpenSmile:  Thank you so much for the help and your patience with me 🙂  

 

Have a beautiful day

 

Helita

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‎09-10-2017 06:51 AM

HP Recommended

You are welcome Helita,

Great to see you are no up and running and able to scan correctly 🙂

 

Cheers,

Shlomi



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