• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎09-01-2020 05:58 PM - last edited on ‎09-02-2020 06:28 AM by Retired

HP Recommended

Okay   USB connected   to my laptop.   My laptop sees the HP Deskjet 3050A J611 series just fine.  I WANT TO SCAN.   But the printer says no PC is connected.  I have been dicking with this **bleep** since 3PM today CST.  HP has been useless.   I doubt anyone will help.   but I can be reached at [Private information removed]   BTW ... old laptop, old printer, old man.    Not grouchy.  Just discouraged.

1 person had the same question
3 REPLIES 3

‎09-01-2020 06:15 PM

HP Recommended

No reply at all

Was this reply helpful? Yes No

‎09-04-2020 07:35 AM

HP Recommended

@Yourgasm8, Welcome to the HP Support Community!

 

I need additional information to assist you better:

 

Are you using a Win 10 computer?

Are you able to print from the computer?

 

For now, run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix scanning'.

 

For more info on scanning, refer to - How to scan

 

Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎09-04-2020 09:37 AM

HP Recommended

try to delete the device from your notebook and then connect once again or to renew the drivers

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->