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Locked

‎01-06-2023 11:24 AM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer

our hp envy 7800 all in one printer will not scan. Says firmware needs to be updated.  We’re not able to manually update firmware because it was locked 

Category:
1 REPLY 1

‎01-12-2023 04:09 AM

HP Recommended

@Brooklyn440

 

Welcome to the HP support community.

 

I understand that your printer is locked, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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