• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎12-16-2020 06:21 AM

HP Recommended
Product: Example: Hp envy 5055

Please I urgently need to scan some documents with a definition of 400dpi. My scanner setting only allows to choose from a drop down list which moves from 300 and then the next size up is 600dpi. This makes the documents too large and I keep getting a failure email delivery when I send the attachments.

 

Kindly help with the manual settings.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-16-2020 10:41 AM

HP Recommended

Hi,

You cannot scan with 400dpi using HP Scan software

 

The HP Software offers a predefined set of resolutions, 600 is the next possible option after 300 ppi, you cannot select any middle resolution and this is how the HP Software works by design.

 

You may check the 3rd party NAPS2 application as a workaround, as much as I aware it should allow selecting 400dpi as a resolution and may provide you a better fit for your needs:

https://www.naps2.com/

 

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎12-16-2020 10:41 AM

HP Recommended

Hi,

You cannot scan with 400dpi using HP Scan software

 

The HP Software offers a predefined set of resolutions, 600 is the next possible option after 300 ppi, you cannot select any middle resolution and this is how the HP Software works by design.

 

You may check the 3rd party NAPS2 application as a workaround, as much as I aware it should allow selecting 400dpi as a resolution and may provide you a better fit for your needs:

https://www.naps2.com/

 

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->