Scanning set up?

[Stablecottage22]

Scanning on HP smart tank? 

[Dragon-Fur]

@Stablecottage22 

Welcome to the HP Community --

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@Stablecottage22 wrote:

Scanning on HP smart tank? 

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Your post did not capture your Printer Model and Operating System/version.

If you are running a supported Operating System / version on a supported device (computer, tablet, phone), then your first choice might be the HP App.

The HP App is the replacement for the HP Smart application on all supported platforms, including Windows.

HP supports Print and Scan for PDF and Photo / Image files.

If your printer is HP+ service enabled or an eligible non-HP+ printer, extra Scan features are added to the HP App.

Next,

-- Reminder to those reading --

HP+ is not Instant Ink -- HP+ and Instant Ink are different animals.

Instant Ink is available with HP+ but it is not a mandatory part of the HP+ contract.

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--  Not using Windows? --

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Mobile Printing – Mobile Options for Printers

Start here

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

If needful, Open the section for your printer series > 

Use Cntrl-F and Search for your printer and supported applications.

 HP Printers - Mobile Printing Solutions Compatible with HP Printers

Next,

Scroll down to -- Watch – HP App – Introduction --

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-- Windows --

 -- Start --

HP is a wrapper that combines a Devices menu similar to HP Support Assistant with the working parts of the HP Smart Print and Scan operations.

The HP App can be found in the App store: Microsoft Store 

Look for the HP App under the single name "HP" 

Make sure your choice is sourced from HP, Inc.

-- Currently using HP Smart in Windows? --

Consider upgrading to the HP App and abandoning HP Smart --

The HP App is the replacement for HP Smart.

OR

Use HP Scan -- part of your full driver printer software

OR

-- Printer Model and Operating System Dependent --

Download / Save / Install / Use HP Universal Scan Software

HP Universal Scan Software

<< Printer Model and Operating System version Dependent >>

When the software is installed, HP Universal Scan Software adds a self-named HP Scan software shortcut to the Desktop.

Note:

Where supported, HPUSS can be installed as standalone or installed after the full feature / full solution printer software.

 HP Universal Scan Software – Product Page

Open website  HP Universal Scan Full Feature Software 

Select an Operating System and Version

Select Open-all to expand the driver list

Find / Download / Save / Install HP Universal Scan – Full Feature Software and Driver Webpack 

After the software is installed, Restart the computer and sign in. 

OR

Use Windows Scan -- this application is not as smart as some alternatives; Windows Scan is solid and reliable within its scope.     

-- What about HP App? --

At some point, perhaps even now, HP Smart will no longer be available in the  Microsoft Store  .

There are at least two possible consequences to this:

• Were there a version fix for the reported HP Smart "Scan - Save - Off-Center" bug, it can be more difficult to actually obtain a fixed version of the HP Smart app.
• Any constant request to update HP Smart is perhaps because the app cannot be updated through the conventional means.   There are caveats to that comment, none of which matter in context.

-- Watch – HP App – Introduction --

 HP Support Videos – HP App - What happened to HP Smart? | Use the new HP app 

 10 chapters

 Expand the area that describes the application – read the first sentences and click “More”

 Samples

 Print, Scan, Fax, Save – Minute 1:15

 Account Information and Print Dashboard – Minute 1:30

 Get Help – Minute 2:02

 Select “Use AI Search” – Minute 2:08

 EWS (Embedded Web Server) – Minute 2:21 > Printer Settings > View all > Advanced (opens EWS)

 Reminders

• If asked enter the printer’s PIN number – The default PIN might be located on the back or inside the printer (ink access area).

 And

• “Advanced” / EWS can also be opened using your Browser:   Open your Browser > Type / enter the Printer IP address into URL / Address bar

And

 HP Support Videos – HP App - Scan using the HP App | HP printers | HP Support

And

 HP Support Videos – HP App - Fix unavailable features in the HP app | HP printers | HP Support

⇶  HP Support Videos – HP App - Fix a “Scanning Unavailable” error in the HP app | HP printers | HP Sup...

Example - HP App - Main Menu / Printer Menu & Options

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Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

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