Scanning software

[CharliePorty]

My newly-installed HP Envy 5032 gives the following message when I press the Scan button on its screen:  "Visit 123.hp.com to get the HP Smart app or other HP scanning software for your computer".  I visited the site and re-installed the software, but the problem persists.  Grateful for any help.

[greenturtle]

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:

Watch this:

HP Envy 5055 | 5020 | 5030 printer : Download and install the full feature software

Or follow these instructions:

The following resource will help you 

https://support.hp.com/in-en/drivers

Key in your printer model, Operating System and download & install the FULL feature software.

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

Scan to Computer (New UI) 

How to use "Scan to Computer" properly 

Hope that helps.