• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎11-17-2021 04:25 PM

HP Recommended
Product: LaserJet M1212nf MFP
Operating System: macOS 10.15 Catalina

I have the same issue that has been brought up more than once with no resolution. Here's an example of someone with the same problem:
https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Scanner-Changes-Colours-only-when-scanning-to-...
I'm using the Image Capture app on my Mac (tried on several different Macs) and whenever I scan to PDF, all the colors are inverted (green becomes magenta, etc.). The colors are correct in the image preview, and are correct if I scan to an image instead of a PDF file. I would love to solve this problem because scanning color documents is extremely inconvenient right now.

Category:
1 REPLY 1

‎11-23-2021 04:38 PM

HP Recommended

@Slart

 

Welcome to the HP Support Community.

 

Have you tried using other scanning methods like Easy Scan? From the Applications list, open HP Easy Scan. Click the Scanner drop-down menu, and then select your printer.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.