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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎06-25-2024 09:24 AM

HP Recommended
Product: HP ENVY Photo 7858 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Have not been able to scan since last week. It worked one day and I was not able to use HP Smart and scan to a PDF the next day and I have submitted my issue multiple times on this page and have no resolve with anything that I have tried including loading new software etc.

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-28-2024 05:59 AM

HP Recommended

Yes, I believe the app has a bug. Something changed.  I seen a number of people that has the same issue. 

Not sure if they are going to fix it. I use it every day. 

I may have to buy a new printer/scanner. I tried to find an app that would work but to this point have not. I have docs I need to scan today and most likely will need to buy a new one.

View solution in original post

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4 REPLIES 4

‎06-25-2024 09:31 AM

HP Recommended

I have the same issue, my scanning worked with HP smart app on Friday, but when I tried to use it yesterday, it is not working.

I have determined it is an issue with the HP smart app, because I was able to scan with the HP scanner using another app.

 

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‎06-25-2024 09:55 AM

HP Recommended

There seems to be a problem with HP Smart and the latest updates from windows

 

reinstall the full feature drivers then use HP Scan or the latest HP Smart

 

Full feature software April 2024

 

After installing the full feature driver package, click the windows key and select all apps and find HP.

Look for HP Scan.

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If HP scan is not present then use HP Smart.
get HP Smart from the microsoft store if needed or if you want the newest version. You will have to sign into HP Smart using your HP account. The latest version as of Jun, 2024 is 154.1.1072.0 (USA English). If you do not have this version then go to the Microsoft store, find HP Smart, and click "update". If the button "update" is missing then you need to run "wsreset" from the Windows search bar.

To put HP Smart (or HP Scan) on the desktop:

For Windows 10, click Start. For Windows 11, click Start and click All apps This will show (see above) a list of all apps you have installed in Windows. Find the target app from the list, drag and pull the app from the Start menu to the desktop. This will create a desktop shortcut for the app installed from Microsoft Store.

Let me know if this helps.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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‎06-28-2024 05:59 AM

HP Recommended

Yes, I believe the app has a bug. Something changed.  I seen a number of people that has the same issue. 

Not sure if they are going to fix it. I use it every day. 

I may have to buy a new printer/scanner. I tried to find an app that would work but to this point have not. I have docs I need to scan today and most likely will need to buy a new one.

1 person found this reply helpful
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‎06-28-2024 07:04 AM

HP Recommended

Yes! Success! 

Loaded new version this AM and all is well.

Thank you!

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