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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Scanning, Faxing, and Copying
- Scanning to a smaller file size

Create an account on the HP Community to personalize your profile and ask a question
06-04-2021 09:21 AM
Depends on what you are asking.
IF you are asking the question after having discovered that HP Smart is creating bloated file size and page size documents,
then
It's a bug (details included later in this message).
If you are using other than HP Smart to scan a PDF file,
then
Reduce the file size by reducing the resolution / dpi of the scan.
For example, if you are scanning at 600 resolution, reduce to 300 DPI or less.
Bug Bits
Yes, it's a bug.
The HP Smart team is working on the solution.
Documents scanned with HP Smart create a "bloated" larger page size and larger file size file.
At this writing,
The solution is expected about Mid-June in the form of a new version release for HP Smart.
What if?
If you have a "fat" file for which you no longer have the original document,
If you need to have a properly sized scan file,
Print the document at a reduced "Shrink to Fit" size,
Re-scan the printed document into the computer using OTHER than HP Smart.
OR
Use paid option to correct the file structure.
What to do while waiting for the solution?
For now, use alternative software to scan documents.
NOTE for Windows S mode users:
- Windows in S mode only allows installation of applications from the Microsoft Store. Windows "S" mode scan options are therefore limited to those applications you can install from the Store (marked in Green).
- Windows 10 (full Windows) can make use of any of the "blue" or the "green" options.
Example list...
NOTE: Alternatives do not necessarily provide the same settings / features as HP Smart.
HP Scan - part of the Full Feature Software / full driver printer software.
HP Scan and Capture
Microsoft Store (formally Windows Store) - Requires Windows 8 or higher
Download-Save-Install HP Scan and Capture
Description
HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera. These images can be previewed, edited, saved, and shared to other applications.
* NOTE: The correct HP drivers for your scanner must be installed from HP's Support Website.
NAPS2 – “Not Another PDF Scanner”
- Download-Save-Install > NAPS2
- Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
- Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
- Read the Support pages for information
- Download, save, and install the NAPS2 software to use.
Windows Scan – Microsoft Store (formally Windows Store) - Requires Windows 8 or higher
- “Get” the application from the Store > Windows Scan
Paint (mspaint)
- Open Paint
- Expand the “white background” area to a size to accommodate your data. If unknown, try 1300x1300
- File > Select “From Scanner or Camera”
- Select your printer > Follow the prompts to scan and then save your item
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Enter the type and name of your HP device
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution"
06-07-2021 06:44 AM
Thanks so much for the response. It helped a lot. I already tried reducing the file size and the scan still have a large size.
I am glad that HP will release a fix for the bug. I am looking forward to it. Are all the users going to receive an email when the solution is released?
Thanks again.
06-07-2021 07:20 AM
You are welcome.
No email will be sent.
When the solution is available - regardless of when that happens - the application be available in the Microsoft Store
Hopefully the fix will be available sooner rather than later.
If you have the Store set up for automatic updates, the application will update on its own when the update is available.
If you wish to do so, you can manually check / update store applications from within the Store.
Microsoft Store - Application Updates
Windows (Start) > Microsoft Store
In the upper right corner, click on the three horizontal dots ...
Select Settings > App updates > "Update apps automatically" = ON
In the upper right corner, click on the three horizontal dots ...
Select Downloads and Updates > Get Updates
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question / Concern Answered, Click "Accept as Solution"