Scanning to computer - Scan unsuccessful error message - HP Officejet Pro 8600 Plus

[gringomk]

Trying to scan to computer.  Keep getting the following error message:

  The scan could not be completed due to one or more of the following issues:

- Connection to the computer is lost.

- The scan application on the computer is currently in use.

- OCR application is not installed on the computer.

I've rebooted my computer, disconnected power to the printer/scanner and reconnected.  I also ran the wireless network test and everything came back with a PASS, signal quality is Very Good.  Recently upgraded OS to High Sierra.

Since the problem does not appear to be the connection, I'm wondering if it has to do with upgrading OS to High Sierra or to the scan application on the computer supposedly being in use, although I don't see how it could be in use after I rebooted numerous times.

[Riddle_Decipher]

@gringomk

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand you've been getting the error - "Scan unsuccessful",

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

• Did you restart devices and check the driver scan settings?
• Have you checked the network and printer connection status?

While you respond to that, here's what you need to do:

Step 1: Confirm if the issue is also printing-related

The steps in this document resolve communication and connection errors when scanning only.

If you have a connection issue when both printing and scanning, use the following resources to resolve the issue:

• For wireless connections, go to Guided Solutions: Printer Does Not Maintain Wireless Connection.

• For wired connections, make sure the cable is connected to the printer Ethernet port  and to an available port on the router. If the green link is not steady and the orange activity light is not blinking, restart the router, printer, and computer to resolve any network error states.

If you have a connection issue when scanning only, continue to the next step.

Step 2: Restart devices and check driver scan settings

Restarting the computer and printer can restore the scan connection and scan options, then check the scanning settings on the Mac.

1. Turn off the printer.

2. Make sure the printer power cord connects directly to an electrical outlet and not through a surge protector or power strip.

3. Close all running programs on the computer, then restart the computer.

4. Turn on the printer.

5. On the desktop, double-click Macintosh HD, click Applications, click the Hewlett-Packard or HP folder, then double-click HP Utility.

      NOTE:

   If HP Utility is not in the folder, skip to the step to install the HP software for your printer.

6. Under Scan Settings, click Scan to Computer, then make sure the Enable Scan to Computer check box is selected.

7. Try to scan.

If the error persists, continue to the next step.

Step 3: Check the network and printer connection status

Make sure your network is working correctly and that the printer is ready for scanning.

1. If you are using a wireless router, check your router’s documentation or support site to make sure it meets the following requirements:

   • Many routers can operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Make sure the 2.4 GHz router band is enabled and broadcasting. If the router broadcasts separate network names (SSIDs) for each band, connect the printer to the 2.4 GHz band SSID.

   • Make sure the router supports Bonjour, Apple's network discovery software. It must also support forwarding Bonjour packets.

   If your router does not meet these requirements, scan connections can fail.

2. Make sure the printer is ready for the network scanning.

   • Wireless network connection: On the printer, open the Wireless network or Settings menu to make sure the wireless signal is turned on. Make sure the light next to the Wireless icon  is on and steady.

   • Wired network connection: Make sure the cable is connected to the printer Ethernet port  and to an available port on the router. The green link light should be steady, and the orange activity light should blink.

     

3. On the Mac, click the network icon in the menu bar to view the network name and status of the connection.

   • If the network shown is not yours (for instance, if you connected to a neighbor's or a guest network), you must reconnect to your own network to scan.

   • If the network signal strength is weak, move the computer and printer closer to the router, position the devices away from large metal objects such as bookcases, and move away from devices that emit radio signals such as microwaves and cordless phones.

   • If the network status is not connected, confirm that your network is working correctly, then check the status again. Make sure a check mark displays next to the network name.

4. If you are using a Virtual Private Network (VPN), disconnect from it before scanning.

5. Try to scan.

If the error persists, continue to the next step.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

Keep me posted,

For I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, if you don't get back to us 😉 

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.