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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
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‎11-09-2021 03:59 PM - edited ‎11-09-2021 04:02 PM

HP Recommended
Product: HP OfficeJet 8012e
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

Our new HP OfficeJet 8012e printer has just arrived today and after setting everything up I am still having trouble getting the scan to PC option working (Which currently is my only hope to be able to easily scan documents straight into my SMB share since this is not natively supported on the Officejet Series)

Is there something I'm doing wrong here? I've installed the HP Smart App (and I am able to scan the document in from the app perfectly) but when I walk over to my printer and press the scan button I get this message:
"Software needed.
1. Go to 123.hp.com/setup on a windows machine and download the full software package. 
2. Open the software and select Print, Scan & Fax > Scan > Manage scan to computer"

This is however missing even after going through the whole process multiple times to make sure I didn't skip anything.

TLDR: 
I Want to walk over to my printer, put a page under the scanner, hit scan and select my computer to automatically scan the document to a certain folder on that machine. Like you could setup in HP printer assistant.

Thanks in advance guys!

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-09-2021 04:15 PM

HP Recommended

Found the software, I had to look under a different model from the same series to find the correct install files

View solution in original post

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1 REPLY 1

‎11-09-2021 04:15 PM

HP Recommended

Found the software, I had to look under a different model from the same series to find the correct install files

Was this reply helpful? Yes No
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