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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎04-18-2020 03:56 PM

HP Recommended
Product: HP Officejet Pro 6830 e

1587246848089318271870.jpg

 

2 people had the same question
6 REPLIES 6

‎04-18-2020 10:46 PM

HP Recommended

Hi,

What happens when copying from the printer? Such scan results likely occur due to a scanner hardware failure, please verify copying and let me know the results.

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎04-19-2020 12:21 PM

HP Recommended

Copying as well as emailing produces those lines 

 

Thank you 

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‎04-19-2020 12:53 PM

HP Recommended

You are welcome @Skateaholic.

 

Please unplug the printer power cable from both ends for 60 seconds.

Plug the cable to the back of the printer, then plug it directly to another wall socket and check if you may see any difference.

 

If the same error occurs after performing a power reset as described, I afraid it requires servicing the printer due to a failure of the scanner bulb.

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎04-19-2020 01:18 PM

HP Recommended

Thank you for all your help 

Unplugging and switching did not work.

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‎04-19-2020 02:50 PM

HP Recommended

I have the same problem:

2020-04-19_204612.jpg

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‎04-19-2020 09:50 PM

HP Recommended

Sorry... any progress on fixing it.

Thank you 

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