Solved: Re: Scanning to email - HP Support Community

Dtonko · ‎11-03-2025

I tryed scanning some documents to my email address and they scanned just fine, but the documents failed to reach my emails. All my internet connection are correct.

VikramTheGreat · ‎11-08-2025

Hi @Dtonko,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

When your HP printer scans successfully but the documents don’t arrive in your email, it usually means the Scan-to-Email feature isn’t fully configured or is failing at the email server stage. Here’s how to fix it:

Steps to Resolve Scan-to-Email Issues

1. Verify Scan-to-Email Setup

On the printer’s control panel:
- Go to Setup > Scan > Scan to Email Setup.
- Check that your email address and SMTP settings are correct.
If you haven’t set this up, you’ll need:
- SMTP server address (e.g., smtp.gmail.com for Gmail).
- Port number (usually 465 or 587).
- Authentication is enabled with your email credentials.

🔗 HP Officejet Pro X series - Set up Scan to Email through the product's Embedded Web Server (EWS) | H...

2. Check Email Provider Security

Gmail, Outlook, and others often block printer apps unless you enable:
- Allow less secure apps or
- App Passwords (for accounts with 2FA).
For Gmail:
- Enable App Password in your Google account settings.

3. Test Internet and DNS

Even if the printer shows connected, DNS issues can block email sending.
Restart your router and printer.
Ensure the printer has a valid IP and DNS (check in Network Settings).

4. Try HP App Alternative

Instead of Scan-to-Email from the printer, use the HP app:
- Tap Scan → Save as PDF → Share via email from your phone or PC. 🔗 HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site

5. Update Printer Firmware

On the printer: Setup > Printer Maintenance > Update Firmware.
Or download from Official HP® Support.

I hope this helps.

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

VikramTheGreat · ‎11-08-2025

Hi @Dtonko,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

When your HP printer scans successfully but the documents don’t arrive in your email, it usually means the Scan-to-Email feature isn’t fully configured or is failing at the email server stage. Here’s how to fix it:

Steps to Resolve Scan-to-Email Issues

1. Verify Scan-to-Email Setup

On the printer’s control panel:
- Go to Setup > Scan > Scan to Email Setup.
- Check that your email address and SMTP settings are correct.
If you haven’t set this up, you’ll need:
- SMTP server address (e.g., smtp.gmail.com for Gmail).
- Port number (usually 465 or 587).
- Authentication is enabled with your email credentials.

🔗 HP Officejet Pro X series - Set up Scan to Email through the product's Embedded Web Server (EWS) | H...

2. Check Email Provider Security

Gmail, Outlook, and others often block printer apps unless you enable:
- Allow less secure apps or
- App Passwords (for accounts with 2FA).
For Gmail:
- Enable App Password in your Google account settings.

3. Test Internet and DNS

Even if the printer shows connected, DNS issues can block email sending.
Restart your router and printer.
Ensure the printer has a valid IP and DNS (check in Network Settings).

4. Try HP App Alternative

Instead of Scan-to-Email from the printer, use the HP app:
- Tap Scan → Save as PDF → Share via email from your phone or PC. 🔗 HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site

5. Update Printer Firmware

On the printer: Setup > Printer Maintenance > Update Firmware.
Or download from Official HP® Support.

I hope this helps.

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Dtonko · ‎11-09-2025

Thank you for your reply, it was very helpful!

VikramTheGreat · ‎11-15-2025

Hi @Dtonko,

You're very welcome! I'm glad it helped.

If you ever need anything else, short and simple or detailed, just let me know!

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

I'm an HP Employee.

If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.

And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Scanning to email

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