• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎02-01-2021 05:43 AM

HP Recommended
Product: HP Color Laserjet Pro MFP476dw
Operating System: Microsoft Windows 10 (64-bit)

Configuring a networkfolder to scan to fails. I use the Wizard Scan to Network folder. When I try to test if everything works, I click on 'test' in the Wizard. But then this process gets 'hung'. The wizard gives the message 'Busy testing scan folder destination' and 'this process can take a couple of minutes'. But after many minutes, still nothing has happened. The wizard keeps searching. The process gets stuck and I need to go to Windows Task Manager to forcefully stop the process.

 

And scanning to a network folder still is not working...

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-01-2021 06:03 AM - edited ‎02-01-2021 06:03 AM

HP Recommended

update: I deleted the networkfolder and recreated it. Now it seems to work..

 

And I used this page for help (in Dutch):

https://support.hp.com/nl-nl/document/c03953966

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-01-2021 06:03 AM - edited ‎02-01-2021 06:03 AM

HP Recommended

update: I deleted the networkfolder and recreated it. Now it seems to work..

 

And I used this page for help (in Dutch):

https://support.hp.com/nl-nl/document/c03953966

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.