Scanning to network folder

[StewA]

I have tried several times to set up scanning to network folder with no joy.

My computer name is Stew1 and the folder I want to scan to is users\user\public\public documents.

I have used \\Stew1\users\user\public\public documents as the folder address but it fails when tested.

Both network discovery and file and print sharing is turned on.

Is anyone able to walk me through setting this up?

Thanks Stew

[sandytechy20]

@StewA

Welcome to HP support community.

Follow the steps mentioned in this HP document to scan to network folder:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[StewA]

I have tried both methods and cant make either work.

When tested I get the error cant connect to server.

[sandytechy20]

@StewA

This might require one on one interaction with the support team to fix this issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.