Scanning too light

[dibanno]

All of a sudden when scanning, the output is too light.  I have to set the scanning to -64 in the lighten / darken box.   

Copies are fine - the printed output is not light at all.

I tried plugging directly to an outlet.  Tried  unplugging for a mnute.  Nothing works.

Thank you!

Dianne

[asmita6658 · Accepted solution]

@dibanno

Greetings and Welcome to the HP Support Community. 

Don't worry, I'm here to help! 

Let's try these steps -

Step 1 HP Print and Scan Doctor -

Click on this link to download and run HP Print and Scan Doctor.

Step 2 Re-install the printer drivers -

1) In the search box, type and open "Uninstall a Program".

2) Look for HP Printer software.

3) Right-click to uninstall.

4) In the search box, type and open “Devices and printers”.

5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6) Open the run command with the "Windows key + R" key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

😎 Click on the "Drivers" tab.

9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10) Select Ok.

11) Select Apply and Ok on the Print Server Properties windows.

12) Close Devices and Printers Once the software and drivers are removed.

13) Restart the computer.

14) Download and install the software and drivers from here. 

Also, try updating the printer's firmware using this link.

Hope this helps!

Let me know if you have any other questions.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day ahead 🙂

[dibanno]

Thank you!  I did everything except uninstalling the software.  None of those ideas worked.  

But after uninstalling and reinstalling the HP software and drivers, it worked!

Thank you again!

[asmita6658]

@dibanno

That's great. Happy to hear that. 

If you need further assistance feel free to reach out to us. 

Have a great day!