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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Officejet 6700 Premium e-All-in-One Printer - H711n
Microsoft Windows 10 (64-bit)

Hi, it has been years since I last scanned a document and don't remember how to scan pages from book to keep then in numerical order, I want to cut the pages from the book which is in very poor condition, and this is why I am wanting to scan in the first place I am actually saving its life. I will be using my Officejet 6700 all-in-one and I plan on using the automatic feed double sided if it goes well for the first few pages, I don't have any manuals or paper docs for reference, and this is why I am turning to the community. 


Thank you,



HP Recommended



Welcome to the HP Community Forum.


This printer does not support automatic 2-sided scanning.

Most printers do not include this nice feature, in fact.


This document explain show to scan 2-sided using your ADF that scans single sided.

The trick is to scan all of the first sides, rotate the paper stack of scanned pages, return the stack to the ADF and "add pages"


How-to Document

HP Printers - How to Scan


If using...

HP Smart -

Topic (Step 2) Use HP Smart Scan options

    > Sub-Topic Scan multi-page two-sided documents (Windows, Mac)




If using...

HP Scan (part of the Full Feature Software) -

Topic FAQ

    > Sub-Topic : Scan multi-page two-sided documents (HP Scan for Windows)




How-to Video - different printer - video shows the process

HP Envy Pro 6400 All-in-One Printer Series  Scan 2-sided documents and automatically sort page order




References / Resources


Printer Specifications for the HP Officejet 6600 e-All-in-One and 6700 Premium e-All-in-One Printer ...


can File FormatScan File Type supported by Software: Bitmap (.bmp), JPEG (.jpg), PDF (.pdf), PNG (.png), Rich Text (.rtf), Searchable PDF (.pdf), Text (.txt), TIFF (.tif)
Scan Input ModesFront-panel scan, copy, fax, HP Software, EWS
Scan Resolution, EnhancedUp to 1200 dpi
Scan Resolution, HardwareUp to 1200 x 1200 dpi
Scan Resolution, OpticalUp to 1200 dpi
Scan Size Maximum (ADF, Imperial)8.5 x 14 in
Scan Size Maximum (ADF,metric)216 x 356 mm
Scan Size Maximum (flatbed, imperial)8.5 x 11.7 in
Scan Size Maximum (flatbed, metric)216 x 297 mm
Scan Speed ADF (A4)Up to 2.8 ppm (200 ppi, b&w), up to 2.8 ppm (200 ppi, color)
Scan Speed ADF (letter)Up to 2.8 ppm (200 ppi, b&w), up to 2.8 ppm (200 ppi, color)
Scan Speed Color (4x6 in photo)< 23 sec
Scan Speed, PreviewUp to 23 sec
Scan TechnologyCIS
Scan TypeFlatbed, ADF
Scanning Options (ADF)Single-sided




Printer Software - Full Driver (includes HP Scan)


Full Feature Software - Installation Package - Information and Download

HP Officejet 6700 Premium e-All-in-One Printer series - H711 Full Feature Software and Driver 



Basic Instructions - Install the Full Feature Software / Full Driver printer software




  • If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers


After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers

 If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.


  • If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.


  • Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).


  • Observation:  It is possible (assuming your Wireless Network is stable) that using a Wireless connection to install the printer software might work better than using an Ethernet Connection.   Personal choice - the Wireless connection method is recommended when you face insurmountable issues installing the software.




  • Download and Save the Full Feature Software installation package or the Easy Start Software
  • Open File Explorer
  • Navigate to the folder in which you saved the installation file  (likely Downloads)
  • Right-Click on the installation package and “Run as Administrator
  • After the software is installed, Restart the computer and log in


If using Easy Start

  • Skip any extra software / offers you do not want – Wording varies as does the number of times you have to “skip” or opt-out of various options.
  • When asked, opt for "Full Software and Drivers" (exact wording might vary).
  • If, after the Full Software and Drivers option is selected, the installation terminates (suddenly stops and disappears – never comes back): Open your Downloads folder > Look for and Right-Click on the full Web installation package and “Run as Administrator



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Preparation > Check / enable the printer as the “Default Printer”


Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default




HP Smart for Windows


HP Smart is an application available in the Microsoft Store


Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App


>>> Open and Read >>> HP printer setup (HP Smart app)



  • Read FAQ -  including - What are the requirements to set up a printer using the HP Smart app?


  • Disconnect from Virtual Private Network (VPN) connection before downloading.


  • Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.


  • Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?


  • HP Smart requires that you sign into the application using your HP Account credentials.


  • When working through a browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different browser – assign that browser as the Default. (Note:  Chrome not working?  Use / Assign a different default browser.)


  • Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.


  • Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
    •  FAQ examples: 
      • What are the requirements to use the HP Smart app?
      • Which printers are compatible with the HP Smart app?
      • Why do I need to sign in or create an account to use the HP Smart app features?
      • Which languages does the HP Smart app support?
    • Older versions of the HP Smart app no longer support the required login feature.
    • Update the application to the latest version to access / use HP Smart





HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more


HP Officejet 6700 Premium e-All-in-One Printer series - H711 


Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"




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