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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-22-2020 05:39 PM

HP Recommended
Product: Envy 5660
Operating System: Microsoft Windows 10 (32-bit)

scanning  with HP smart no longer works---I can scan from touch screen with no problem, but I want to scan and create a jjpeg not a pdf file from my desktop----when I use HP doctor i get message that another operation is running----I have tried several times to shut down or turn off and try again without luck--any suggestions

Category:
1 REPLY 1

‎12-22-2020 06:38 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can try to uninstall and reinstall HP Smart? Does that solve the problem?

 

If not, try the HP FULL software solution, download and install from this link:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-5660-e-all-in-one-printer-series/...

 

This example would be useful. (if the printer is already connected to the network, the software will detect it)

 

https://www.youtube.com/watch?v=gjN1axGsCBw

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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HP Envy 5660 - Scanning multiple pages to a PDF document
HP Envy 5660 - Scanning multiple pages to a PDF document
youtube.com/watch?v=gjN1axGsCBw
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial will show how to scan multiple pages into one PDF document. We will use the HP Envy 5660 Printer as an example. The concept of scanning multiple pages are similar even though the software may be ...
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