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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎12-22-2020 05:39 PM

HP Recommended
Product: Envy 5660
Operating System: Microsoft Windows 10 (32-bit)

scanning  with HP smart no longer works---I can scan from touch screen with no problem, but I want to scan and create a jjpeg not a pdf file from my desktop----when I use HP doctor i get message that another operation is running----I have tried several times to shut down or turn off and try again without luck--any suggestions

Category:
1 REPLY 1

‎12-22-2020 06:38 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can try to uninstall and reinstall HP Smart? Does that solve the problem?

 

If not, try the HP FULL software solution, download and install from this link:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-envy-5660-e-all-in-one-printer-series/...

 

This example would be useful. (if the printer is already connected to the network, the software will detect it)

 

https://www.youtube.com/watch?v=gjN1axGsCBw

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



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