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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎03-06-2025 11:11 AM

HP Recommended
Operating System: Microsoft Windows 11

Hi, I have an HP Color LaserJet MFP M283fdw and recently installed the twain scan software to allow scanning directly into the web. I've also installed the scan software for HP. When selecting to scan using the auto feeder, all pages pull through, however, only the first page gets scanned. Is there an extra installation or setting that needs to be set to allow this?

Category:
3 REPLIES 3

‎03-06-2025 03:01 PM

HP Recommended

Press key combo "Windows Key + S" enter "service" > click on Service App

> change the Startup type to Automatic for the following services

  • Shell Hardware Detection = ShellHWDetection
  • Print Spooler = Spooler
  • Windows Image Acquisition (WIA) = stisvc

 

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‎03-11-2025 10:38 AM

HP Recommended

Hi,

 

I appreciate the recommendation, however, this did not resolve the issue.

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‎03-11-2025 10:58 AM

HP Recommended

I think there is a different problem here, as it says in the first post:

@anonymousTech wrote:

...

When selecting to scan using the auto feeder, all pages pull through, however, only the first page gets scanned.

Do I understand correctly that all pages are fed in at once?
This also explains why only one page is scanned.

 

You can feed the pages individually via the ADF. But then you have to press the “+” and the next page will be fed. Try it ...

 

I suspect there is a feeding problem here!

 

 

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