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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎11-07-2022 12:34 PM

HP Recommended

I'm unable to scan any documents over Airprint as I have done for years. I get an error in ImageCapture "Failed to open a connection to the device (21345). I am on the latest version of MacOS, which is not listed in the drop down of operating systems offered on this forum, which is another sign that HP doesn't take customer support seriously.


Does anyone have a solution they might offer for this issue which is preventing me from using a basic function that was advertised as working when I bought this awful product? Thanks!

 

The thread on this in the past was: https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Unable-to-scan-documents-on-Airprint/m-p/83128...

 

I don't know why they close automatically, since you can view there all the troubleshooting already attempted. But anyway, any help with this?

 

6 REPLIES 6

‎11-28-2022 10:26 AM

HP Recommended

Has anyone had a chance to test this recently? I have tried updating to newest MacOS and it still doesn't work despite being advertised as a feature for the product!

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‎12-01-2022 01:48 PM

HP Recommended

Yoooo

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‎12-05-2022 12:21 PM

HP Recommended

Tried again today, still unable to use Image Capture with my HP OfficeJet Pro 8720!

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‎01-13-2023 11:38 AM

HP Recommended

LEt's get this fixed NOW

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‎02-06-2023 07:56 AM

HP Recommended

Let's get this fixed. 2023 is the year!

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‎02-28-2023 06:58 AM

HP Recommended

2023 vibes with hp printers not working with image capture! Screen Shot 2023-02-28 at 8.57.49 AM.png

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