Unable to scan documents on Airprint

[User20220607]

Well, I went a record-breaking 2 months without having a completely obnoxious and work-stopping issue crop up with this god awful HP OfficeJet Pro 8720 which I paid hundreds of dollars for.

This time, I'm unable to scan any documents over Airprint as I have done for years. I get an error in ImageCapture "Failed to open a connection to the device (21345). I am on the latest version of MacOS, which is not listed in the drop down of operating systems offered on this forum, which is another sign that HP doesn't take customer support seriously.

Does anyone have a solution they might offer for this issue which is preventing me from using a basic function that was advertised as working when I bought this awful product? Thanks!

[sandytechy20]

Hi,

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[User20220607]

Thanks! Nobody has reached out and I am getting the same error. My hundreds of dollar item is a large paperweight.

[User20220607]

What happening with this??

[User20220607]

?????????

[User20220607]

?

[User20220607]

This is still not working.

[Echo_Lake]

@User20220607

Welcome to the HP Support Community!

I want to thank you for taking the time to speak to us today.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[User20220607]

Please stop gaslighting me. I heard the same EXACT thing weeks ago and nobody has reached out. I see HP is not satisfied with wasting my time with a broken printer, they must also waste my time by repeatedly replying to my issue and promising a response which never comes.

And the printer still won't connect

[User20220607]

Failed to open a connection to the device (-21345) still happening.