Scanning with 9015 via HP Smart

[maxd2]

Purchased a HP 9015e printer to replace my Officejet Pro 8620. I was using a twain driver for scanning on the 8620 which worked great.

It appears I have to use HP Smart or WIA for scanning to create a PDF. Issue is:

The WIA is not as robust as the TWAIN scan and there is no obvious way to scan both sides of a document using it

When using HP Smart, my 8.5 x 11 document scan when saved as a basic pdf is a 26.5 x 34.3in document

Is there a TWAIN driver for the 9015e or some way to get much needed control of scan parameters and output using WIA?

[Dragon-Fur · Accepted solution]

@maxd2 

Content Update

After the full driver software is installed, HP Smart can (will) take advantage of the full driver features.

For example, Shortcuts can be selected within More Settings to help choose / adjust settings.

Example - HP Smart - Windows - PDF / Document Print setup

HP_Smart_W10_PDF_Print_5

Original Content

The Full Feature Software / full driver printer software is available for your printer.

Your printer supports loading the printer software using the Easy Start Wrapper.

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

• Home Page - HP Easy Start 
• Open Category Software and Drivers 
• Topic: Software-Utility 
• Download-and-Save  the current version of the Easy Start wrapper to install your print software 
• If using USB:  Disconnect the USB cable between the printer and computer before installing the software.

• Right-Click on the downloaded package and "Run as Administrator" to start the installation

• Select to install the “Full Driver” / “Full Feature Software”
• If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
• After the software is installed, Restart the computer and log in.

Notes >> Easy Start... The Journey

1. Full Administrator Rights are required to complete the HP Software installation.
2. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
3. You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
4. If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription.  Instant Ink subscription is NOT mandatory.
5. Full driver includes print and scan functions supported by your printer and provides the printer features on which other applications / software might depend.

========================================================================

Installing the printer software places two shortcut icons on the Desktop - one for the Printer Assistant and one for HP Scan.

Printer_Assistant_Shortcut_Icon_on_Desktop_2

Example - HP Scan - Main Menu / More > Destination

9025_HP_Scan_Menu_PDF_49025_HP_Scan_Menu_PDF_More_Destination_3

Example - HP Twain

Where available, HP Twain is part of the Full Feature Software.

After the Full Feature Software is installed,

If HP Twain is included with your printer software, HP Twain is available in the same folder as HP Scan.

For example: 

C:\Program Files (x86)\HP\HP OfficeJet Pro 9020 series\bin

NOTE:  Replace the sample printer name with your printer

NOTE 2:  When installed, HP Twain also works with  Irfanview  software.

9025_Twain_Scan_Menu_1

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9015e All-in-One Printer 

Open HP+ Printer Homepage > Concierge Help > Click the Contact Us link in the Orange box

Main series website (non + model) includes any missing "Category" sections not found in the HP+ printer site

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[maxd2]

Thank you for the detailed response. I had called ho support in the meantime but was not able to make it work.

I had previous downloaded and installed the easy start software which also did not resolve or install the ho scan. 
tried running HP print and scan doctor after working with HP support and thru that process it identified the Twain driver was not present and I allowed it to download sw to apply a fix. Through this process it found the full install, applied IRIS ocr and created the printer for Twain. 

Now it works as I wanted. Why nothing else resolved I am not sure other than possibly run as administrator would have been the key step. I would think there would be better process/instruction to do this…..

Again thank you for the response. Much appreciated.

[Dragon-Fur]

@maxd2 

You are welcome.

The described process normally works, that is, if the printer software is not already installed, use the Easy Start wrapper to find and install the appropriate full driver.

That said, if the Full Feature Software does not install fully or correctly (for whatever reason), there are a number of steps to complete either manually - or, in this case, that the Doctor was able to find and resolve automatically. 

For those reading...

Start here – Solutions presented in the order to be completed:

HP printer is offline or not responding

Resource – Choose the right doctor for the job

Open Website

HP Print and Scan Doctor for Windows

Click the orange Download Now option / box

Wait!

If the problem / issue is one of

• Printer is Offline
• Cannot print in Color
• Duplex printing has disappeared

THEN

Select / Answer question “Is print offline?” = YES

Answering Yes selects the “right doctor” version for these issues.

NOTES – The “Offline” doctor

As a result of repairing issues,

Offline / Color check / Duplex check version of the Doctor may replace the printer or add a “(Copy 1)” version of the driver in Devices and Printers.

If there are two printers in Devices and Printers,

If one of them does not work,

Try sending your job to the “Copy 1” named printer.

If you want / need to rename the “Copy 1” printer:

Open Control Panel > icon view > Devices and Printers

Right-Click on the printer name > Printer Properties > Tab General >

In the top box, Edit the name of the printer (For example, remove the part that says “Copy 1”)

Click Apply / OK to save change

NOTE:  The name change may take a bit of time (a few minutes), else Restart the computer and log in.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Verify results.  If necessary, set the newly added / renamed printer as the default.

A secondary “Scan” printer may be added, that is, the “Do not Delete” driver / printer.  As it says, do not delete the entry.

==============================================================================

Happy Printing.

Stay safe.

Carry on.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"