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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-17-2020 08:35 PM

HP Recommended
Product: Officejet Pro 8028
Operating System: Microsoft Windows 10 (64-bit)

Officejet Pro 8028

Automatic document feeder (ADF) works fine with copy function, but does not work with scanning.  Can only scan from flatbed!

Very frustrating as the other solution is to scan from the HP App which also works with document feeder.

HP printers have long been my favorite, but these flaws will have me shopping for other brands!

Category:
3 people had the same question
1 REPLY 1

‎12-19-2020 08:46 AM - last edited on ‎09-11-2023 08:10 AM by HP Administrator

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/us-en/drivers/selfservice/hp-officejet-pro-8020-all-in-one-printer-series/242... 
Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

When scanning using the HP Scan from the FULL solution software, please ensure the Source is selected as "Use Document Feeder if loaded"

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
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Question / Concern Answered, Click "Accept as Solution"



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