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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Officejet 8014e
Microsoft Windows 10 (64-bit)

I have just purchased a HP Officejet 8014e, and are very disappointed with the Scanning features in  "HP Smart".
My old AIO printer , the HP Officejet 6500A plus, used "HP Scan", witch in my opinion was a better scanning program.
I am using my printer, very much for scanning, and with "HP Smart", this is simply taking way longer than before. In "Hp Scan" you where able to select several separate features on a single scan, and save as separate pictures. 
Short and sweet, my question is. Is there any way of getting the 8014e to work with the old "HP scan", or possible any 3'th party software that will do as good as the old Hp original software.
Your help is much appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@netnissen 

 

Please try HP Scan Extended using the following software


             ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi


Once it's downloaded and installed, for Windows 10:


   (a) Hit Win key,
   (b) Scroll down to HP group/folder,
   (c) Double click "HP Scan Extended"


You can put a shortcut on Taskbar or Desktop


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

2 REPLIES 2
HP Recommended

@netnissen 

 

Please try HP Scan Extended using the following software


             ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi


Once it's downloaded and installed, for Windows 10:


   (a) Hit Win key,
   (b) Scroll down to HP group/folder,
   (c) Double click "HP Scan Extended"


You can put a shortcut on Taskbar or Desktop


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Thanks @Banhien.

I was unable to download from the FTP, "when I press your link, I am being asked to choose a program to open the ftp-link which I did not know".
But I found a Http link, of where to download. Program now installed, and PC rebooted.
I can start the program, but when trying to scan, I get the message "an error occurred while scanning".
Everything looks otherwise Ok, program identifies the hardware "HP92550D (HP Officejet 8010 series)"
And I am able to scan using HP Smart, and ScanSpeeder, so nothing wrong with the hardware or connection.
Anyone that can you assist further, I am desperate ?

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