Scanning with "Incompatible Printhead error."

[AmyjoN]

Photosmart 7510 C311a

Model: CQ877A

I  changed the ink cartridge and now I am getting an "Incompatible Printhead" error. I want to know if there is a way I can still use the Scan feature with this error? I went through the troubleshooting steps of removing and cleaning the printhead to no avail, so before I throw this thing in the trash, I need to know if it will still scan. Please help. Thank you!!

[praveen196]

@AmyjoN Welcome to HP Community!

I understand that you are getting an Incompatible Printhead error.

Please perform the hard reset and check.

1. Turn the printer on, if it is not already on. 

2. Wait until the printer is idle and silent before you continue. 

3. With the printer turned on, disconnect the power cord from the rear of the printer. 

4. Unplug the power cord from the wall outlet. 

5. Wait at least 60 seconds. 

6. Plug the power cord back into the wall outlet. 

7. Reconnect the power cord to the rear of the printer. 

8. Turn on the printer, if it does not automatically turn on. 

9. Wait until the printer is idle and silent before you proceed 

If the issue still persists, please contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!