Scanning

[dj4]

When i scan with the top cover open, I get an error message that there is a paper jam.

[atharva_gp]

@dj4,

• What is the model of your printer?
• Are you able to make a copy from the ADF?

Please provide the above information to assist you with an accurate solution.

Cheers!

[dj4]

• What is the model of your printer? HP LaserJet MFP M129-M134
• Are you able to make a copy from the ADF? Yes, but Ican not scan a book with the top cover open.

[atharva_gp]

@dj4,

Let's try these steps:

Step 1: Power Reset

• Make sure this printer is plugged into a direct wall, not a surge protector.
• Turn the printer on.
• Wait until the printer is idle and silent before you continue.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet. Wait at least 60 seconds
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on.
• Try to scan again.

Step 2: Clear paper from the document feeder

• Clear paper from the document feeder
• Turn off the printer.
• Use both hands to remove any visible jammed paper in the ADF input tray.

          

• Open the ADF cover.

            

• Use both hands to remove any jammed paper inside the ADF.

       

• Close the ADF cover.

• Turn on the printer.

• Try to scan again.

Let me know if this helps. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping.

[dj4]

How does one scan a page from a thick book?

The scanner reports a paper jam with the top cover open.

Why can't the scanner scan with the top cover open so that one may scan a page from a thick book that will not fit under the top cover of scanner when it it is closed on top of it?

[atharva_gp]

@dj4,

It should scan with the top cover open. 

Are you able to scan a single document from the printer with the lid closed?

Also, try to check for paper jams in the other parts of the printer.

• Clear Jammed papers near Input Tray, Toner cartridge area and Output bin.
• Refer to this document for further information on clearing a jammed paper.
• If the issue persists, update the printer firmware
• Refer to this link to update the printer firmware.
• Try to scan again and check

Let me know what happens.

[dj4 · Accepted solution]

ATHARVA_GP ,

Thank you for your prompt replies.

Yes, it scans with the top closed.

With the help of Heaven, I figured out how to scan with the top cover open. It took a bit of fiddling around. The top cover seems to have to be standing straight up, at a 90 degree angle. Also, one has to be sure that that the menu on the scanner has been cleared from any "paper jams".

[atharva_gp]

@dj4,

Glad to know that you can now scan the thick books.

Please feel free to reach us back if you need any further help.

Cheers!