Scanning

[JohnAlkire]

Why the [edit] requirement to sign into my HP account to scan an item but not required to print or copy and item?

[Anand_Andy · Accepted solution]

Hi @JohnAlkire,

Welcome to the HP Support Community

I understand you are facing a scan-related issue with your HP ENVY 6032 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

HP Smart requires that you sign in to the application using your HP Account credentials. Sign-in provides support for various Cloud save features, Shortcuts (previous Smart Tasks), and "Share" (email) options.

To avoid the sign-in feature, you may go ahead and download and install the below software according to your operating system and try to scan 

• For Windows Operating System: Download HP Scan and Capture (Reference document: Using the HP Scan and Capture App )
• For Mac Operating System: Download HP Easy Scan ( Reference Video: Scan from an HP Printer in macOS )

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[JohnAlkire]

That's done the trick Andy, thank you very much.

[Anand_Andy]

@JohnAlkire,

That's great! Happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

Have a great day ahead!