Scanning

[Naimah4]

while scanning, my documents disappeared before I could save. Is there a way for me to retrieve the documents scanned?

[Garp_senchau]

@Naimah4, Welcome to HP Support Community.

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your scanned documents disappeared before you could save them, there might be a way to retrieve them depending on how your scanning software and device are configured. Here are steps you can take to try and recover your unsaved scanned documents:

Check Temporary Files

• Locate Temporary Scanning Folder:
  • Windows:
    • Open Windows Explorer and navigate to C:\Users\[Your Username]\AppData\Local\Temp.
    • Look for any files or folders that might contain your scanned documents.

HP Scanning Software

• Look in HP Scan Software:
  • If you used HP Scan, it might have default directories for backups or temporary files.
  • Open HP Scan and navigate to the settings or preferences to see if there’s a location specified for temporary files.

Check Default Save Location

• Check Default Save Location:
  • Sometimes, scanned documents are automatically saved to default locations like Documents, Scanned Documents, or specific folders set by scanning software.
  • Browse these directories to check if your files are there.

Reference: 

How to scan with an HP printer | HP® Support

HP printers - Unable to save scans to your Mac (HP Smart app) | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,