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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-25-2025 08:15 PM

HP Recommended
Product: HP ENVY Inspire 7958e All-in-One Printer

I'm scanning documents to my computer.  After I safe them, i open the document and its not right

1 REPLY 1

‎09-29-2025 06:48 AM

HP Recommended

Hi @smk78 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Thanks for sharing that—it's genuinely frustrating to go through the effort of scanning only to find the saved document isn’t displaying correctly. You deserve a smooth, accurate scan every time, and I want to help you get there.

 

Let’s walk through a few steps to pinpoint and resolve the issue:

 

Check Scan Format and Resolution

  • Open HP Smart → Select Scan → Click Settings.
  • Ensure the File Type is set to PDF or JPEG, depending on your need.
  • Set Resolution to at least 300 dpi for clear text and images.

 

Use Flatbed for Precision

  • If you're using the ADF (Automatic Document Feeder), try scanning from the flatbed instead.
  • This helps rule out misfeeds or alignment issues.

 

Update HP Smart and Printer Firmware

 

Try HP Scan and Capture (Alternative App)

  • Download HP Scan and Capture from the Microsoft Store.
  • This app offers more control over scan settings and preview options.

 

Verify Document Viewer Compatibility

  • If the scanned file opens incorrectly, try viewing it in a different app (e.g., Adobe Reader for PDFs or Windows Photos for JPEGs).
  • Some default viewers may misinterpret formatting or orientation.

 

Use HP Smart App for Troubleshooting

  • Download or update HP Smart for Windows. 
  • Open the app → Select your printer → Go to Support → Run Diagnose & Fix.
  • This built-in tool checks for scan errors, driver issues, and connectivity problems.

 

Let me know how the document looks after trying these steps. If it’s still off, I’ll help you fine-tune the settings to get a crisp, accurate scan every time.

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
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