Scanning

[Akdog1]

Updated HP Smart App.

App recognizes All-in-one HP Printer

when app is open the box labeled "Scan" is not there ??????

I thought this was supposed to be easy, ug

[Dragon-Fur]

@Akdog1 

Welcome to the HP Community --

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@Akdog1 wrote:

Updated HP Smart App.

App recognizes All-in-one HP Printer

when app is open the box labeled "Scan" is not there ??????

I thought this was supposed to be easy, ug

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Product / Printer Model:  ?

Operating System:  ?

Software / Application:  HP Smart

Connection Type:  ?

Content / File Type:  ?

Paper Size / Type: ?

Job type: Scan

Your post did not capture your Printer Model and Operating System/version.

-- Based on what we know --

"HP Smart" implies you are using a supported printer and Windows 11 (or the older Windows 10).

If the  Microsoft Store updated the application, it generally means there is a newer version of the application available.

There are options, including...

• Reset the HP Smart Application.  This action removes the apps data and clears a number of errors and issues.  After the Reset, Restart the computer and sign in.  Try using HP Smart.
• If the Reset does not work by itself, Next - Uninstall HP Smart > Restart computer > "Get" / Install a new copy of the HP Smart app from the  Microsoft Store 

Optionally -- possibly even if you manage to fix HP Smart --

• Install the HP App from the  Microsoft Store  -- look for it in the store listed as "HP" 
• The HP App for Windows is a wrapper that hosts your HP computer(s) and added / detected HP printers.
• HP App, like HP Smart, requires that the printer be connected to your network (or at the very least using Wi-Fi Direct). 
• Sign into the HP App application (using your HP Account credentials.
• HP App requires sign-in to access the Print and Scan Tiles -- keep an eye on (check) the Sign-in status when you open the application.

Samples

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Windows - Reset HP App / HP Smart Application

The Reset action removes the app data without uninstalling the application.

Settings > Apps > Installed Apps

Search / Find / Select HP Smart in the installed apps list

OR

Search / Find / select HP (app) in the installed apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

OR

Open HP App > Sign in > Add your printer(s)

-- What if? --

If the app Reset does not work by itself,

then

Uninstall the HP Smart App and start over.

OR

Uninstall the HP App and start over.

Restart the computer and log in

“Get” a new copy of HP Smart / HP App:

 Microsoft Store or 123.hp.com - Printer setup from the HP® Official site

Open HP Smart / HP App > Sign in > Add Printer(s)

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Windows - HP App - Menu / Options

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Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

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Real people who own, use, and support HP devices.

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Question / Concern Answered, Click my Post "Accept as Solution"