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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎10-16-2026 07:06 AM

HP Recommended
Product: HP ENVY 5030 All-in-One Printer

HP 4096C2.  Trying to scan, the printer sounds as though it is scanning but I then get a blank screen so I can't proceed

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1 REPLY 1

‎10-16-2026 07:37 AM

HP Recommended

Since the printer sounds like it starts scanning but the scanning window goes blank, the issue may be with the scanning software rather than the scanner hardware.

Try scanning from the HP Smart app or the Windows Scan app instead of HP Solution Center, if you’re using Windows. You can also restart both the printer and computer and check whether the printer has the latest software for your operating system.

If the screen still goes blank, try scanning from the printer’s control panel or another scanning app to see whether the scan completes. That can help narrow down whether the problem is with the scanner or the software.

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