Scans are dark. What should be a white background is shaded gray.

[DebW-TNC-IN]

Yes...I have the same issues as jwilson77 with my 8035 printer.  There is no option for scan settings and cannot get to EWS.

Very disappointing when I read so many HP printers have issues with darkened scans.  Even when there is nothing on the glass except the printer's white lid backdrop...the scan still comes out gray.

[jwilson77]

@DebW-TNC-IN

I also noticed that my scans are coming from a different address.  Can you check and confirm?  Mine used to come from eprintcenter@hp.com and the scans were clear.  Now they come from eprintcenter@hp8.us and they are gray and un-usable.  Can you confirm you've seen the same behavior?

Also, starting yesterday, my scan-to-email documents have dropped the filetype (.pdf) from the filename that it emails out.  Are you seeing that too?

[DebW-TNC-IN]

Yes to both.

[DoveyF]

I am having the same scan to email issue with my Envy 7800, Photo 7855. I also tried both solutions given, but do not have a settings option anywhere during the process. I did even try pulling down the top menu and searching the main settings while in the scan to email process hoping that something else might be available then and there, but it was not. This is especially frustrating as I am now working from home and have paperwork that needs scanned to the office to be printed later and I'm afraid it will be too dark for printing. I commute 45 miles one way, so just dropping it off it not a practical solution. This was a feature I was really looking forward to having access to, so I sure hope there is a fix for us. My files do have .pdf after them. 

[Jay_G24]

Please reach out to the HP Support in your region for further assistance.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[DebW-TNC-IN]

Nope...this is a brand new machine I just received 2 weeks ago.  Warranty is not an issue.

[Jay_G24]

Please reach the HP Support for assistance.

Thanks!

Have a nice day )

[DebW-TNC-IN]

I though that's who you were?!?!  Aren't you a HP Support Agent?  Whom else would I contact?  Can you send a link or address to the HP support you are referencing?

[jwilson77]

@DebW-TNC-IN

This whole thing is frustrating, I know.  

I reached out to HP Support via Chat two days ago (I followed the Support link at the top right of your screen) and received a ticket number.  I spent nearly two hours in a chat with two different HP techs.  The first was a normal printer tech, the second was brought in by the first and was an HP Cloud Services technician.  Neither was especially helpful.

The techs had me perform all of the same steps posted here and elsewhere, such as unplugging the printer, waiting 30 seconds, and plugging back in, followed by trying again.  The balance of the time was spent by the technician asking me to follow menus that weren't there or access prompts that didn't exist.  I cannot tell you how many times I told the technician that I didn't have the option they were telling me to follow, despite clearly providing my model number and serial number more than once.  

My advice at the moment is to reach out to HP support.  The more people that open tickets and go through the process, the better chance HP will take notice of this issue.  Persistence is the key here.  

As an interim workaround, I am scanning to a USB drive, which is providing clear scans while I am working at home.  Yeah, it is not nearly as convenient and yeah, my MFD is not working as designed/advertised by HP, but it is at least getting me by. 

Good luck.

[DebW-TNC-IN]

Thanks, jwilson77!  I will try the usb drive. 

So frustrating to have so many issues with HP Printer scanning and to have HP simply ignore this issue.