Scans from my HP ENVY 6000 printer saved to my computer show as blank

[ERNEST43]

I tried uninstalling and reinstalling HP Smart to solve the problem but it did not help. I can scan and print documents but they but scans save as blank

[Garp_senchau]

@ERNEST43,

Thanks for reaching out to the HP Support Community! 🎉

I’m here to help you troubleshoot your issue and get things back on track. Just follow these steps below, and we’ll have you running smoothly in no time:

1. Check the Scanner Glass

• Clean the scanner glass: Dust, fingerprints, or smudges on the glass can cause scanning issues. Gently clean the scanner glass with a soft cloth and a small amount of glass cleaner or water.
• Check for any paper or debris: Ensure that no paper or foreign object is blocking the scanner.

2. Check for Scanner Driver and Software Issues

• Update scanner drivers: Ensure that the drivers for your HP ENVY 6000 are up to date.
  • Go to the HP Support website and search for the latest drivers for your printer model.
  • Alternatively, use the HP Smart app (if it's installed) to check for any updates.
• Reinstall the HP software: If the driver is up to date, consider uninstalling and reinstalling the HP printer/scanner software to ensure a fresh installation.

3. Ensure Proper Connection

• Check the USB or Wi-Fi connection: Ensure that your printer is properly connected to your computer, whether through USB or Wi-Fi.
• Test with a different connection: If you’re using Wi-Fi, try switching to a USB cable to rule out connection issues.

4. Test the Printer’s Scan Function

• Scan directly from the printer: Try scanning directly from the printer's control panel to see if it produces a result. This can help identify whether the problem is with the scanner hardware or the computer connection.
  • If the printer scans directly but your computer still shows a blank scan, the issue may be with the software or settings on your computer.

[Garp_senchau · Accepted solution]

5. Check Scan Settings

• Scan resolution: Check the scan resolution settings in your scanning software. If the resolution is too low, the scan may appear blank. Try increasing the resolution to 300 dpi or higher.
• Scan type: Ensure that the correct scan type is selected, such as "Color" or "Black & White" instead of "Blank" or "Negative."
• Select proper document type: Make sure that the software is set to scan for the correct document type (e.g., photo, document) based on your scanning needs.

6. Use HP Scan Doctor (HP's troubleshooting tool)

• Download HP Print and Scan Doctor: It’s a free tool provided by HP that can automatically detect and fix many common scanning problems.
  • Download HP Print and Scan Doctor
  • Run the tool, and it will guide you through the troubleshooting steps.

7. Try Scanning in Different Software

• Scan with a different program: If you normally use the HP software to scan, try using a different program like Windows Fax and Scan, or a third-party scanning software.
  • In Windows: Open "Windows Fax and Scan" (type it in the search bar) and try scanning from there.
• This can help determine if the issue is with the scanning software you're using.

8. Check for Firmware Updates

• Update printer firmware: Sometimes a firmware update is needed to fix bugs or improve performance.
  • Check for available firmware updates via the HP Smart app or the HP website.

[Garp_senchau]

9. Reset the Printer

• Power cycle the printer: Turn off your HP ENVY 6000, unplug it from the power source for about 60 seconds, then plug it back in and power it on.
• Reset to factory settings: If the problem persists, try resetting the printer to factory settings and reconfigure it from scratch.

10. Test on Another Computer

• Try scanning on a different computer: This will help you rule out whether the issue is related to your specific computer's configuration or the printer/scanner itself.

11. Check for Hardware Issues

• Test with a different document: Ensure that the document you’re trying to scan is placed properly on the scanner glass. Sometimes scanning blank or very faint documents can result in a blank scan.
• Hardware failure: If all else fails and nothing seems to work, there may be an issue with the scanner hardware. 

Also, you may refer this guide: Resolve scan quality problems on HP printers

I’m pretty confident this will do the trick! But hey, if you run into any bumps along the way or need a little extra help, just give me a shout! I’ve got your back. 💪

And if this reply solved your problem (or made you feel like a tech wizard 😎), please click "Accept Solution". It helps others, and I promise I’ll do a little happy dance. 🕺 Also, if you could click 'Yes' under ‘Was this reply helpful?’—that’s like giving me a virtual high-five. 🙌

Thanks again for being awesome, and I hope you have an amazing day ahead! 🌟

Cheers,

[ERNEST43]

Thanks for the help. This led me to realize that the 'pdf'  opener in Windows was not working so I downloaded Adobe and everything is back to normal.

[Garp_senchau]

@ERNEST43,

That's awesome! 🎉 I'm so glad everything's working smoothly now! 🙌 It can be so frustrating when something isn't working right, but hey, you've got it all sorted out with Adobe! 😎✨ You're back in action! If anything else pops up, just let me know. 😊

Take care and have a good day. 

Problem solved? 🎉 Awesome! Mark this as the Accepted Solution to help the next person find their way faster. 🧭 And if it was helpful, click 'yes'—you’ll make someone’s search journey that much easier (and give this reply some well-deserved street cred 🏅)

Regards,