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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP MFP M426fdw
Microsoft Windows 8 (64-bit)

Similar to the question above from the guy who asked about his printing coming out sideways.   That was an easy fix...somehow he had switched his print layout from portrait to landscape.  My scans come out sideways and I do not see an option to change from one layout to another.   This is not really all the big of a deal, but when I scan one or more pages, save the file myself or send it to someone, I (or they) have to take the time to reconfigure the layout to their screen so they can read it properly.  Any suggestions as to how to change the scan layout so that it appears in portrait mode?

 

Thanks!

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended
Thanks for the reply. Where is that function for scanning? I know where it is for printing, but I don't see it for scanning.

View solution in original post

6 REPLIES 6
HP Recommended

Check your Page Orientation setting.

 
 
 
HP Recommended
Thanks for the reply. Where is that function for scanning? I know where it is for printing, but I don't see it for scanning.
HP Recommended

HP Scan/More/Scan/Page orientation click the + sign to expand.

HP Recommended

Thanks for the reply, but I'm still lost.  Where is  "HP Scan/More/Scan/Page orientation click the + sign to expand?"

 

Thanks again!

HP Recommended

Scanning issues…  You are using HP Scan right???

 

Please try this scan solution:

 

HP Scan Extended


For Windows:   ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi


Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

Check all your settings and expand all tabs and all + signs to see all options.

 

Make searchable PDFs scans with this free scanning software - https://www.naps2.com/

 

Let us know.

HP Recommended

Thanks, that did it!  I was NOT using HP Scan before, but I am now!  It seems to me there should be some reference to this during the installation process as this sure does make things nice & a whole lot easier.  

Thanks again!

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