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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-23-2023 12:59 PM

HP Recommended
Product: HP OfficeJet Pro 9025 All-in-One Printer

This problem came on suddenly.  When I scan, the scanned image is very blurry, barely readable.  I did all the cleaning, maintenance, uninstalled and installed software, reset the printer, etc. and there is no improvement.  I am able to print and to copy and even to scan to USB.  I am not willing to pay the cost of a new printer to get this answer.  

Category:
5 people had the same question
10 REPLIES 10

‎02-05-2023 12:46 AM

HP Recommended

Hi @Operasinger55 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing scanning issues with HP OfficeJet Pro 9025 All-In-One Printer.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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‎02-05-2023 03:51 PM

HP Recommended

Hi, so it turns out I'm only having the issue when I use the HP Smart desktop app.  I'm running a MacBook Pro with OS 13.1. When I use the System Settings > Printers & Scanners app it's no problem.  Attaching pictures of both scans.Picture1.png

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‎02-06-2023 03:44 AM

HP Recommended

Hi @miker186 

Thank you for confirming.

I see that you are facing connectivity issues with your printer via MAC.

 

Kindly refer to the steps on this link to connect via Airprint and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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‎02-06-2023 05:06 AM

HP Recommended

I only have wireless connections to the printer. The only difference between the two image qualities is that the blurry one happens when I use your HP Smart desktop app and I get a clear image when I scan from the macOS printers & scanners tool in the System Settings....  I'm also seeing the same issue with another iMac running macOS 11, so it is systemic.

 

This is not a connectivity issue but an issue with your HP Smart app.

2 people found this reply helpful
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‎02-06-2023 05:07 AM

HP Recommended

And btw, thank you for taking the time to help out with this problem.

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‎02-09-2023 02:31 AM

HP Recommended

Hi @miker186 

Thank you for confirming.

Request you to reinstall the HP Smart app in your desktop and add the printer again to the app.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

1 person found this reply helpful
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‎02-09-2023 04:51 AM

HP Recommended

Hi, yes I forgot to mention that I have already reinstalled the HP smart software and reconnected my printer from both computers and that didn't help.

1 person found this reply helpful
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‎02-11-2023 08:22 PM

HP Recommended

Hi @Operasinger55 

Thank you for confirming.

If you are still facing same issue. Request you to switch to Airprint.

Kindly refer to the steps on this link to connect via Airprint and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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‎02-15-2023 02:57 PM

HP Recommended

Treeko, I still have the problem.

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