Scans suddenly are blurry.

[Operasinger55]

This problem came on suddenly.  When I scan, the scanned image is very blurry, barely readable.  I did all the cleaning, maintenance, uninstalled and installed software, reset the printer, etc. and there is no improvement.  I am able to print and to copy and even to scan to USB.  I am not willing to pay the cost of a new printer to get this answer.  

[Treeko]

Hi @Operasinger55 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing scanning issues with HP OfficeJet Pro 9025 All-In-One Printer.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[miker186]

Hi, so it turns out I'm only having the issue when I use the HP Smart desktop app.  I'm running a MacBook Pro with OS 13.1. When I use the System Settings > Printers & Scanners app it's no problem.  Attaching pictures of both scans.

[Treeko]

Hi @miker186 

Thank you for confirming.

I see that you are facing connectivity issues with your printer via MAC.

Kindly refer to the steps on this link to connect via Airprint and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[miker186]

I only have wireless connections to the printer. The only difference between the two image qualities is that the blurry one happens when I use your HP Smart desktop app and I get a clear image when I scan from the macOS printers & scanners tool in the System Settings....  I'm also seeing the same issue with another iMac running macOS 11, so it is systemic.

This is not a connectivity issue but an issue with your HP Smart app.

[miker186]

And btw, thank you for taking the time to help out with this problem.

[Treeko]

Hi @miker186 

Thank you for confirming.

Request you to reinstall the HP Smart app in your desktop and add the printer again to the app.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[miker186]

Hi, yes I forgot to mention that I have already reinstalled the HP smart software and reconnected my printer from both computers and that didn't help.

[Treeko]

Hi @Operasinger55 

Thank you for confirming.

If you are still facing same issue. Request you to switch to Airprint.

Kindly refer to the steps on this link to connect via Airprint and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[Operasinger55]

Treeko, I still have the problem.