Scans won't save to PC

[AndyB5]

(Version of this I sent yesterday failed - your inbox was full).

I’ve looked at setting up a new MS account to enable me to scan easily from the 3636 and have to say I don’t particularly like the idea. 

With HP Smart I can send a scan to whatever folder I like.  Using the DeskJet 3636 settings at least lets me send a scan to the Downloads folder, from where it’s easy to drag the scan into whatever document folder I want.  Think I’ll leave things there for now, thanks.

Have also downloaded the Windows Fax and Scan app: this sends scans to the right folder but will only scan single sheets. Various suggestions online to download third-party scanning software, but no thanks...

Looked at the Windows user forum for scan problems yesterday - this seems to be a widespread problem, but I didn’t have it before the Windows 1803 update.  Printing docs from any document folder is trouble-free, though. 

Thanks for your help.

[Flower_Bud]

@AndyB5

Thanks for trying possible steps,

Have you tried scanning from HP Scan and Capture app? 

Please try this app: https://support.hp.com/ca-en/document/c04675206

If the issue still persists, I would suggest you contact our phone support so that team will take remote control of your PC and help you resolve the issue. 

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

[ChrisIusso]

I have literally went through the grooling process of all the steps indicated in various forums about this issue, nearly through my machine in the garbage!  

THE NOTE ON SAVING TO THE DOCUMENTS FOLDER WORKED LIKE A CHARM, QUICK AND EASY!  

THanks AndyB 😉

[sandytechy20]

@ChrisIusso

I see that you were interacting with @Flower_Bud. I'd like to help.

Thanks for the reply.

I appreciate your time and effort.

Good to know that issue is resolved.

Feel free to contact us in future if you need any assistance.

Cheers.

[conman253]

What kind of trash team makes that necessary?