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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎08-10-2021 06:06 AM

HP Recommended
Product: HP Deskjet 3750
Operating System: Microsoft Windows 10 (64-bit)

I have been using my printer/scanner for nearly 3 years with no problems and all of a sudden HP Smart will close down when I hit the scan, I have uninstalled all the drivers and re installed but the same problem exists. I have been so frustrated for weeks now trying to resolve this issue, this is my 1st attempt at asking for help.

 

I can also see from previous posts that everyone has scanning issues using HP printer/scanners.

Category:
1 person had the same question
2 REPLIES 2

‎08-11-2021 08:44 AM

HP Recommended

I guess since everyone has the same problem HP aren't bothering trying to help with a solution, maybe there isn't a solution.

 

Buy a printer/scanner and left with only a printer, never again HP.

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‎08-13-2021 03:25 AM

HP Recommended

@willie5094

 

Welcome to the HP Support Community. 

 

We shall escalate this case.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community.


I am an HP Employee

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