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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎09-30-2024 07:07 AM

HP Recommended
Product: HP Color LaserJet CM1312nfi Multifunction Printer

I'm looking for the Software that was distributed together with my laserprinter multifonction for the use of the scan with my Windows PC. Since a recent complete reinstallation of Windows , i can not use my printer anymore.

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2 REPLIES 2

‎09-30-2024 09:29 AM

HP Recommended

All of the software is here

https://support.hp.com/us-en/drivers/hp-color-laserjet-cm1312-multifunction-printer-series/3558902

 

Is the printer connected with ethernet cable to the router?

USB cable to PC?

Using the NFC 1200w WI-FI adapter?

 

You may want to use Copilot to get additional help 

If you have the latest Windows 10 or 11 then you can run Microsoft's Copilot by entering it's name in the Windows search bar. Read this article about Copilot.

 

 

 

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‎10-03-2024 11:06 AM

HP Recommended

A installed again the full package and now it works fine. thank you for your help

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