Select Printer doesn't show HP 3830

[1harumph]

Product #K7V40A

Serial # [edited]

When trying to print from something other then Microsoft, such as receipt or return slip from Amazon,  the Select Printer shows: Microsoft XPS Document in Writer OR Send to One Note 2013. Does not show HP OfficeJet 3830.

And won't print.  Will you please help me?

Thanks

[Kumar0307]

Hi @1harumph

Welcome to the HP Support Community. I'd be happy to assist you.

You will have to choose the Officejet printer while printing from other applications. Click on the drop-down arrow with the printer name to select the required printer.

Alternatively, on the PC, go to Printers and scanners > Click on the Officejet printer > Manage > Set as default.

Try printing.

If the issue persists, send a screenshot of the issue in your next post for better assistance.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[1harumph]

I have to admit tha the settings on the pritner were off.  Trying to find someone to blame other then the cats , husband or myself.  So I accept responsibility.

Thank you for taking time to educate me. Blessings. Be well.

kathy

[Kumar0307]

@1harumph

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!