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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-03-2018 05:29 AM

HP Recommended
Product: Photosmart 5220
Operating System: Microsoft Windows 10 (64-bit)

Untill recently scans were directed to Windows Live mail but now to Outlook, which I do not want

1 person had the same question
3 REPLIES 3

‎12-05-2018 12:39 PM

HP Recommended

@EdoJ

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

For this, you will have to reconfigure the Scan to E-mail:

 

https://support.hp.com/in-en/product/hp-photosmart-5520-e-all-in-one-printer-series/5157533/document...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎12-06-2018 01:47 PM

HP Recommended

No, this does not do the trick. The problem is not that I don't get an email with a PDF attached, but that the wrong e-mailprogam is chosen: Outlook instead of Live Mail which is my default e-mailprogram. 

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‎12-06-2018 02:55 PM

HP Recommended

@EdoJ

 

Alright. For the next course of action, I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudosbuttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

 

 

 


I am an HP Employee

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