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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended
HP ENVY 7800
Microsoft Windows 10 (64-bit)

I am trying to "scan to email" from my PC. In one place I read to put in my ip address and then to click on scan and then scan to email set up, but I do not have "scan to email setup". Can anyone tell me how to get it set up?

1 REPLY 1
HP Recommended

@SJB99111 

 

What you do depends on your goal.

 

Scan to Email - Printer Email Address

 

True, this printer does not include "Scan to Email" setup as do those printers that support SMTP (digital send) option.

 

IF your goal is to Scan to the printer's email address - that is, scan straight to print,

This printer requires you set up the option using the printer front panel > Printer Apps

 

Open your user manual:

User Guide

Read the section on Web Services > Starting on Page 99

 

and...

HP Printers - Print with HP ePrint

 

HP Smart / HP Connected > How to > Setting Up and Using HP ePrint

 

HP Smart / HP Connected > Troubleshooting > HP Printers - HP ePrint Job Does Not Print

Step 2: Check the email and print job requirements

 

===========================================================

If the goal is to scan the content and then send that content to an email recipient...

 

Scan to Email - Recipient(s)

 

For any option:

  • Install the Full Feature Software / full driver printer software - includes HP Scan
  • Install HP Smart Windows application - use the "Share" option

 

 

Open your user manual:

User Guide

 

READ section "Scan to Email" > Page 48

 

and / or

 

Scan to Email using HP Scan (part of the Full Feature Software / full driver printer software)

 

Prerequisite for using this method

Install and configure an email client software on your computer

Examples of email software:  Installed Outlook software, Thunderbird client software

 

Sample

9025_HP_Scan_PDF_to_Email_19025_HP_Scan_PDF_to_Email_1

 

=======================================================================

 

Share to Email using HP Smart Windows

 

Prerequisite for using this method

Add the sender address(es) you want to use to Windows Mail

 

Basics

Open HP Smart Windows

Select to Scan Photo / Document

Set the Presets / options / setup

Scan the item / content

After the content is scanned / edited / "Done", select to Share

Select Mail

Select a sender address

Continue / Answer prompts

 

Partial Example

HP_Smart_W10_Scan_Share_to_Mail_2HP_Smart_W10_Scan_Share_to_Mail_2

 

HP_Smart_W10_Share_Destination_2aHP_Smart_W10_Share_Destination_2a

 

References / Resources

 

 

The Full Feature Software / full driver printer software is available.

Install the software using the Easy Start wrapper.

At the point where you can do so, Select to install the Full Driver.

 

Printer Software Check

 

Notes

If the full driver printer software is (already) installed, you will see the printer listed in Control Panel > icon view > Programs and Features.

 

In addition, the installed software places two shortcut icons on the Desktop.

The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools

HP Scan is named for itself and provides a direct call to the HP Scan software.

 

Programs_and_Features_Printer_Desktop_Icons_3Programs_and_Features_Printer_Desktop_Icons_3

 

 

 

Printer software not installed?

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

 

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

 

  • Home Page - HP Easy Start 
  • Open Category Software and Drivers 
  • Topic: Software-Utility 
  • Download-and-Save  the current version of the Easy Start wrapper to install your print software 
  • If using USB:  Disconnect the USB cable between the printer and computer before installing the software.
  • Right-Click on the downloaded package and "Run as Administrator" to start the installation
  • When asked, Select to install the “Full Driver” / “Full Feature Software”
  • If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
  • After the software is installed, Restart the computer and log in.

 

Notes >> Easy Start... The Journey

 

  1. Full Administrator Rights are required to complete the HP Software installation.
  2. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
  3. You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
  4. If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription.  Instant Ink subscription is NOT mandatory.
  5. Full driver includes print and scan functions supported by your printer and provides the printer features on which other applications / software might depend.

========================================================================

 

HP Smart for Windows

 

HP Smart is an application available in the Microsoft Store

 

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR Open and Read >>> HP Printers - Using the HP Smart App (Windows 10)

 

NOTES: 

Disconnect from Virtual Private Network (VPN) connection before downloading.

 

  • HP Smart requires that you sign into the application using your HP Account credentials.
  • Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
    •  FAQ examples: 
      • What are the requirements to use the HP Smart app?
      • Which printers are compatible with the HP Smart app?
      • Why do I need to sign in or create an account to use the HP Smart app features?
    • Older versions of the HP Smart app no longer support the login feature.
    • Update the application to the latest version to access / use HP Smart

=====================================================================================

 

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Photo 7800 All-in-One Printer series 

 

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