Server Failure when trying to scan to mail HP Officejet 8720 using AOL and MAC

[tom1278]

At some point not too long ago, my scan to email function stopped working and delivers a message of Server Failure.  I have spent countless hours to no avail.  I have tried on a PC using **bleep** and AOL.  

The system worked great with my mac and aol for years and then nothing but errors.

[Jay_G24]

Hi @tom1278,

I'd like to help!

Try the below steps -

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

Try and set up scan to email again, refer to the document - Mac OS - Configuring Scan to E-Mail (The product may be different but the steps remain the same)

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping