Set A4 as scan default

[CHROB]

Many thanks for your comments... You are so right about checking, but I was just unlucky. I only noticed that the bottoms of back pages were missing a week or so after scanning and only a few days after I had shredded the originals. Luckily I was able to obtain the full document from the investment company again. 

I very much appreciate the extensive listing of alternative apps, screen shots etc. I have just installed and tested HP Scan and Capture. It seems to have all I need and is very intuitive. It will likely be my go-to scan app for the time being. 

[svend_waldorff]

Thanks, @Dragon-Fur, for the extensive answer, I really appreciate it.

But it only highlights how HP has gotten into such a mess. They offer three solutions:

-HP Smart is the default app. It works, but with the very, very obvious and silly bugs that we try to solve here. Not really HP quality.

-HP Scan and Capture. Cheap and Cheerful. But with some very, very obvious and silly bugs that make it useless (if I remember correctly, i couldnt choose between ADF or falt scan and there were some other issues) and make me deinstall it

-HP Full Driver, a Behemoth to install and that apparently can do everything bar espresso and changing oil filters. But what a overengineered blob it is and bewildering to the normal user that just wants to scan and print.

Oh, and add in the conflict between HP and WIndows when setting up a printer, HP will push HP Smart, that messes up the full driver installation and then Windows tries to works out what the hey is going on. And then starts deciding on its own what to do... Not pretty.

It does feel like a lot of teams are just patching stuff.

End of rant, thanks for your attention.

[Daubeneys]

Hi

I, like seemingly thousands of others, have been frustrated and annoyed by the inability of the software to remember settings such as paper size. It's made much worse by the fact that prior to HP Smart the HP scanning software was pretty good. I'm sure it took a lot of maintenance but I think 'Smart' was written by someone who'd never used a scanner or lived outside Milwaukee. HP is not listening - ages ago it used to take several trips round the printer software to set an ISO size. The same is true of the scanning. Suggest you try to find the old software or failing that a 3rd party apps like naps2: https://www.naps2.com/.

Hopeless.

[Dragon-Fur]

@Daubeneys 

I do understand the frustration when any software or application does not work or does not work as expected.

I've been on both sides.

Yes, Naps2 is a favorite with many people.

Good call.

A recap of the previously posted link / information:

NAPS2 – “Not Another PDF Scanner” (Free – Donations gladly accepted by the NAPS2 organization)

• Download-Save-Install >  NAPS2 
• Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
• Not always simple “Plug and Play”, nonetheless, this free software is powerful and configurable.

Notes / Examples

• Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
• Read the Support pages for information
• Read the Getting Started guide
• Combining files?  Read the Command Line Usage guide > Select Combining and Converting Files
• Can't find a particular bit of help?  Search on the 'net.  For example "NAPS2 batch"

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The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

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Question / Concern Answered, Click "Accept as Solution"

[David-HBA14]

My OJ8600 scanner now defaults to 'Entire Scan Area' rather than 'Letter', so HP has bug-fixed the problem causing data to be cut off by inadvertently using a US-only page size, but the images then need to be edited if I want to merge the document with pages from my fast sheet-fed scanner (I only use the HP for the flatbed when the document won't sheetfeed through my lightning-fast, locally-driven Brother scanner that delivers A4 as a default - but adjustable - setting).  Since the excellent local HP scanner software was removed and replaced by web-based HP Smart, scanning is really slow, AND it all passes through HP's servers when there's no real need for the data, confidential or not, to leave my own PC.  HP presumably wants to move scanning to SaaS, but I will never buy another piece of HP kit, private or business.

[CHROB]

Hurray... Yesterday I used HP Smart to scan for the first time since about a month and found that a new update has been deployed and the A4 paper size is resurrected as my default...

Sometimes HP can respond well ... Thanks... but please check properly when your next update is due for launch.. End users should not be the Beta testers.

[AKtear65]

Hurray, at last... not sure how many months its taken.

I just clicked on the icon. It installed an update and hey Presto "A4" was my default size.

HP please don't do anything like that again, else we will fall out.

[David-HBA14]

Yes, they've fixed the deault scan size, but now (1) the auto-enhancement function is on by default and it makes a mess of color scans so that they look like massively over-exposed photos that Photoshop can't fix, and (2) they've broken the 'save as' function - it defaults to 'basic PDF', and if you try to change it to 'JPEG' it loses the scan and simply closes the app (at least on my Windows 10 Pro (64-bit) PC).  Amateurs.  Goodbye HP.