Set A4 as scan default

[svend_waldorff]

Using the HP Smart App to scan.

It has Letter as default Paper Size, which means I have to set it manually each and every time to A4. This is completely obnoxious, as there is quite a lot of the world that uses paper formats that are not Letter.

How can the Paper Size setting be set to default to A4?

Thanks!

[Dragon-Fur]

@svend_waldorff 

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Edits  - Update Content

Try / Consider

In HP Smart, Update the setting that can impact the default paper size:

HP Smart > Printer Settings > Printer Information > Preferences > Country

Open HP Smart

Click the Printer Settings box

In Section Printer Information

In subsection Preferences Drop-down menu

Select your Country (and Language)

and...

For Printing >> Set the preferred paper type and size appropriate for your region.

The User Guide explains this printer's use / support for the Embedded Web Server (EWS).

 User Guide

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 6970 All-in-One Printer series 

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[svend_waldorff]

Hello Dragon-Fur

Thanks, but as stated in my question, it is the paper size default WHEN SCANNING that is set to default Letter.
Your instructions refer to paper size when printing, I have A4 set as standard for printing and this works as intended, no issues there.

However EVERY TIME I want to use HP Smart to scan a document, the default setting is Letter and I have to manually set it to A4. This is what i want to change (as I am scanning a batch of 50 separate documents...)

Cheers

Svend

[Rbeck-Sheff]

Is there any solution to this, as it is obviously an update that has now changed the default settings, as it was never an issue before?

[Dragon-Fur]

@Rbeck-Sheff 

@svend_waldorff 

Update

A version update to the HP Smart application is expected in Mid-June.

When available, new versions of applications are available in the Microsoft Store.

Check / Update applications in / from the Microsoft Store

Windows key > Open the Tile for Microsoft Store

If necessary, sign into the store

Click on “See more”  (three horizontal dots … )

Select Downloads and Updates

Click Get Updates

This application

Check the list for the HP Smart version (third column)

If HP Smart has been updated,

If you have not done so since the date / time updated,

Restart the computer and log in

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Original Content

I've asked the question internally.

For the moment, simply select A4 as needed.

Yes, I know...

When I have an update, I'll post back.

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Question Resolved / Answered, Click "Accept as Solution"

[AKtear65]

Not good enough.

I bought HP for my business because of the reputation for reliability.

How many times have my staff members scanned an A4 document only to find a bit of it missing because someone in HP though 8.5 x 11 was ok.

"I know"... probably what they said in IBM

HP .... If it not fixed by the time I need to replace my printer don't expect me to buy another HP.

[Anythingwilldo]

I totally agree with the user above. This is not good enough. 

I have had to re-scan too many documents already. 

[svend_waldorff]

Dear HP, look at this map:

https://de.wikipedia.org/wiki/Papierformat#/media/Datei:Prevalent_default_paper_size.svg

Blue: Countries that use the DIN A paper format as default
Red: Countries that do not

What is wrong with you not understanding this? Why can't you make a setting to choose the default?

Best Regards,

Svend

[CHROB]

I also fully agree. I scanned 15 sheets on A4 then scanned the back of them without noticing the app reverts to letter and lost all the bottoms of the pages (which in the meantime I had shredded!!!).

Previous app version remained on A4 when set... Therefore, an update that introduces a bug as bad as this should be retro updated immediately, and not when HP can get round to it.

Since my post yesterday, I have found that the built in Windows 10 scan app is capable of "remembering" all necessary scan settings: I plan to use this instead of HP Smart at least until a corrected update appears.

[Dragon-Fur]

@CHROB 

Good plan to use a different application / software.

For those reading,

It it always a good idea to check the results before destroying the originals.

The printer does not save the job after it is completed.

Yes, there are alternatives.

Example list...

Reminder

Simply ignore what you do not like, cannot use, does not work for your situation.

NOTE: 

Scan applications / software do not necessarily provide the same settings / features as HP Smart.

HP Scan - part of the Full Feature Software / full driver printer software.

If the printer software supports it for the particular printer,

HP Scan supports the creation of Shortcuts / custom settings.

Example

9025_HP_Scan_Menu_PDF_4

HP Scan and Capture

Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

* NOTE:  The correct HP drivers for your scanner must be installed from HP's Support Website.

Example

Scan_and_Capture_Document-Photo_Settings_1

NAPS2 – “Not Another PDF Scanner”

NAPS2 supports creating Profiles for scan setups.

• Download-Save-Install >  NAPS2 
• Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
• Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
• Read the Support pages for information
• Download, save, and install the NAPS2 software to use.

Windows Scan – Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

• “Get” the application from the Store >  Windows Scan

Webscan – located in the Embedded Web Server (EWS) – No additional software

NOTE:  Webscan feature  is not available on Laser printers

If the printer is on the network,

If the EWS feature is available on your printer,

First Time Use Only:  Enable Webscan

• Open your favorite browser > type / enter Printer IP address into URL / Address bar
• Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan
• Click Apply to save any changes

Next

• Tab Scan > Webscan 
• Set up Webscan the way you want it - for example, set the Source to ADF
• Click Start Scan to scan your document / image using Webscan
• After the scan is complete, Save the scan to your computer.

Example

EWS_9025_Webscan_2

Paint (mspaint)

Older software - does work for image scanning.

Does not remember settings.

• Open  Paint
• Expand the “white background” area to a size to accommodate your data.  If unknown, try 1300x1300
• File > Select “From Scanner or Camera”
• Select your printer > Follow the prompts to scan and then save your item

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"