Set up email to use my scanner

[tgustafson]

I’ve had an HP OfficeJet Pro 9018 printer for a couple years and am now trying to set up my scanner. Using SMTP.**bleep**.com as my server and 192.168.0.61, my computer wouldn’t allow me to access (I use DuckDuckGo as my browser). So on another computer, I was able to type in the 192.168.0.61 into a browser and actually got to the Embedded Web Server “Scan to Email setup” and got as far as Step 4: Summary. I tried to set up both my **bleep** account, and my husband’s comcast account. However, no matter how many times I’ve validated my information, I get an error message that says either; Server credentials are incorrect, or, SMTP email server error. The server ight be down or busy. Try again later. 

On the actual printer scanner, I’m able to enter an email address and preview the document I want to scan, but I get an error message; Cannot connect to server. Check server name and address. 

Why can’t I get this to work when all my information seems to be correct? Thank you for your input. 

[Dragon-Fur]

@tgustafson 

Welcome to the HP Community --

Somewhere in my archived notes I would guess I have the steps saved as separate images.

So, step 4 is a mystery for the moment.

?

Doesn't matter, I think...

I suspect you are running into a restriction in your Email provider's security.

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What?

Answer > Short version

Log into your email provider' website, go to security, enable 2-step verification, create an App Password

After you create the App Password, make note of the content.

When setting up the Profile for your email address in EWS, use the App Password instead of your regular email password.

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Longer Version of the Answer

Email Account Security

"Scan to Email", “Scan to Network”, "HP Scan > Email" and "Share" are subject to your Email Account provider's security that governs how your email account interacts with "third party software / apps".

For example, Google (G-Mail) and other email providers, including (and not limited to) Apple, Microsoft, and Yahoo, might require that you enable 2-Step Verification AND create and use an App Password to interact with the printer software, printer applications, or any program that requires that software to access your email account.

Where the email provider's security requires it, the App Password is used in place of your normal email / account password in "third party" apps and software.

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Example – Google / G-Mail

Notice from Google

Less secure apps & your Google Account

This video will quickly show you how to set up scan to email with an HP printer with G-mail AND keep the 2-Step verification security feature. App Passwords

Set up Scan to Email HP Printer with 2 Step Verification on G-mail and Google

Steps

Log into your Google Account

Open your Google Security Webpage

Next, if not done, Switch ON 2-step verification

Turn on 2-Step Verification

Next, Complete the steps to open your mail security settings

Sign in with App Passwords

and

Create / Select app and (then) create your app password

• At the bottom, choose Select app and choose the app you using > Select device and choose the device you’re using > Generate.
• Follow the instructions to enter the App Password. The App Password is the 16-character code in the yellow bar on your device.
• Tap Done.

Tip: Most of the time, you’ll only have to enter an App Password once per app or device, so don’t worry about memorizing it.

Assign / set that new App Password in your Scan to Email profile as the password.

Save and Test

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Apple – “App Password” for third party applications

  Sign in to apps with your Apple ID using app-specific passwords

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Comcast / Xfinity – “App Password” for third party applications

  Turn Your Access to Third Party Email Programs On/Off in Xfinity Email

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Yahoo Mail – “App Password” for third party applications

  Yahoo - Generate and manage third-party app passwords

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Microsoft

  How to use two-step verification with your Microsoft account

  Next >>> Using app passwords with apps that don't support two-step verification

Work or school accounts -  Manage app passwords for two-step verification

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What about the Port?

  What’s the Difference Between Ports 465 and 587?

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EWS_9025_Scan-to-Email_Setup_5

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