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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎05-05-2021 07:12 PM

HP Recommended
Product: HP OfficePro Jet 9018
Operating System: Microsoft Windows 10 (64-bit)

I just bought an HP OfficePro Jet 9018.  I can print and scan by using HP Smart on the PC, but would like to control it from the printer touchpad.  I cannot find any documentation that says how to do so.  When I attempt to do so I get a message on the touchpad to go to 123.hp.com/setup and download the software to my PC, select "Print, Scan & Fax" > Scan> Manage Scan to Computer.  There is no such selection on HP Smart.  Help please.

Category:
3 REPLIES 3

‎05-05-2021 10:45 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.  Scan to computer requires the HP FULL software.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-9010-all-in-one-printer-...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

Scan to Computer
https://www.youtube.com/watch?v=YRnUcDybWbQ


How to use "Scan to Computer" properly
https://www.youtube.com/watch?v=70GlNM9ytbc

 

Check out these resources to get the best out of this printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPguNcBJu9yI4tmwShUFPUUY


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Officejet 4650: How to use "Scan to Computer" properly
HP Officejet 4650: How to use "Scan to Computer" properly
youtube.com/watch?v=70GlNM9ytbc
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to use "Scan to Computer" properly. The feature uses the last known "Saved" settings of the Scan software. We will demonstrate how it works in this video. This is applicable to ALL the HP
Enable Scan to Computer for HP Printers (2017): For HP Officejet & Envy AiO Printers
Enable Scan to Computer for HP Printers (2017): For HP Officejet & Envy AiO Printers
youtube.com/watch?v=YRnUcDybWbQ
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to enable the "Scan to Computer" feature for your HP Printers. The full feature software must be installed on your computer before this can be done. This other video will show you how to
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‎05-08-2021 03:21 PM

HP Recommended

I wish I could say this solved my problem.  Unfortunately, it did not.  I downloaded and installed the software, as described.  However, things didn't go quite as described.  Rather than installing any new software, this ended up sending me to the Microsoft store to get HP Smart.  Of course, it was already installed, so the application was simply re-started.  NO printer icon is on my desktop.  I don't know if this product has changed at HP (since you are an employee, it seems unlikely), or if the version of Windows I'm running is significantly different.  I am running Windows 10 Home, Version 20H2, 64 bit.  OS build 19042.928 Experience Pack 120.2212.551.0

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‎05-08-2021 08:11 PM

HP Recommended

Hi @gardengumby 

 

Try check out this resource, it's for Officejet Pro 8025 but it may be relevant.  It's a bit tricky to get the HP FULL software: "miss a step and it'll lead you back to HP Smart".

 

https://www.youtube.com/watch?v=Ue7Hbgqlyvs

 

Here's the software link again:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-9010-all-in-one-printer-...

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Officejet Pro 8025 | 8020 | 8035 : Download and install full software solution (updated Feb2021)
HP Officejet Pro 8025 | 8020 | 8035 : Download and install full software solution (updated Feb2021)
youtube.com/watch?v=Ue7Hbgqlyvs
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to download & install the HP Full ...
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