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‎12-03-2018 03:03 PM - edited ‎12-03-2018 03:50 PM

HP Recommended
Product: OfficeJet Pro 8730
Operating System: Microsoft Windows Server 2012

Since two weeks our HP printers won't scan to a network share. That worked for months like a charm but suddenly every test (via embedded web server) fails with error  pgNetworkFolderAccounts-503. This applies to several models like OfficeJet Pro 8730,  Officejet Pro 8620, Officejet Pro 8600 and others.

 

Some other printers like OfficeJet Pro X576dw or a Canon Printer work fine.

 

Steps I already checked:

-SMBv1, v2 and v3 - none of them work

-Manual IP instead of Hostname (for network share), doesnt work - so DNS is not the problem

-NTFS permissions on the share are correct

-Tried other shares, none of them work

-Firmware update of the printers

 

Those steps were kinda userless because other printers (as mentioned above) can scan to those shares with exactly the same settings just fine.

 

This has to be like a really bad bug or something like that. PLEASE HELP, hp. I already called the support today, your employee told me that he can't help with "network configuration problems" like that.

 

Regards, stergin

1 REPLY 1

‎12-06-2018 01:11 PM

HP Recommended

No one? 

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