Shortcut Scan Direct on Printer always Letter Size

[MatGam]

I have a Problem just direct on Printer.

Shortcut Scan Direct on Printer always Letter Size instead of A4

Thanks for your help.

Matthias

[Dragon-Fur]

@MatGam 

I don't recognize "Scan Direct" - it is likely just a translation oddity.

Ignore that - it's my problem and not your problem.

Assuming the Full Feature Software is installed on the computer,

If the PRINTER is not setting the paper size as you want / need,

Consider / Try

Use the Embedded Web Server (EWS) to adjust the Tray and Paper Management settings.

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

Example - Retain / Modify Paper Size / Type Settings

Retain_Printing_Preferences_5

Again, assuming the Full Feature Software / Full Driver printer software is installed,

If HP Scan is not setting the Shortcut / paper as needed,

Open HP Scan > Select a Shortcut that matches your needs OR select a Shortcut and edit the settings.

Save the (edited) Shortcut as a "Custom Shortcut" or simply leave an "already OK" Shortcut as the Preferred setting.

Example - HP Scan - Main Menu

9025_HP_Scan_Menu_PDF_4

If HP Smart Windows is not setting the A4 paper as the default,

Try checking / adjusting the Country setting in HP Smart.

HP_Smart_W10_Printer_Settings_Information_1

Will that work?

Unlikely - but only takes a minute to check...

=============================================================================

What else?

If the HP Smart application refuses to accept your A4 default for scan Presets,

Open HP Smart Windows > Click the Settings wheel

Send Feedback to the HP Smart team - Explain the issue, what you see, and what you want.

Sending Feedback does not change anything in the immediate sense - sending information helps the team understand your experience.

HP Smart Windows > Main Menu

HP_Smart_W10_Main_Menu_2

References / Resources

The full driver provides the foundation on which other programs and printing software depend.

Printer Software - Preparation

If you have not done so,

In addition to the HP Smart application,

Install the Full Feature Software / full driver printer software for the printer.

HP Smart and other print software / applications benefit from having the full driver installed.

Printer Software Check

Notes

If the full driver printer software is installed, you will see the printer listed in Control Panel > icon view > Programs and Features.

The installation of the printer software adds two shortcut icons to the Desktop.

The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools

HP Scan is named for itself and provides a direct call to the HP Scan software.

Programs_and_Features_Printer_Desktop_Icons_3

Printer software not installed?

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

For printers that support the option,

Use the Easy Start wrapper to install and configure the printer software.

• Home Page - HP Easy Start 
• Open Category Software and Drivers 
• Topic: Software-Utility 
• Download-and-Save  the current version of the Easy Start wrapper to install your print software 
• If using USB:  Disconnect the USB cable between the printer and computer before installing the software.

• Right-Click on the downloaded package and "Run as Administrator" to start the installation

• When asked, Select to install the “Full Driver” / “Full Feature Software”
• If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
• After the software is installed, Restart the computer and log in.

Notes >> Easy Start... The Journey

1. Full Administrator Rights are required to complete the HP Software installation.
2. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the basic driver or other application).
3. You can skip / ignore suggestion(s) that you add the HP Account – you’ll need the account at some point, for now, you can skip this suggestion (as many times as it insists it’s a good idea) during the full driver software installation.
4. If you see it, you can skip / ignore suggestion(s) regarding Instant Ink subscription.  Instant Ink subscription is NOT mandatory.
5. Disconnect from Virtual Private Network (VPN) connection while installing printer software.
6. Full driver includes print and scan functions supported by your printer and provides the printer features on which other applications / software might depend.

========================================================================

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9010e All-in-One Printer 

Open HP+ Printer Homepage > Concierge Help > Click the Contact Us link in the Orange box

Note that Concierge assistance is only available for registered HP+ printers.

NOTE:  Where available, the Homepage website for the non HP+ model includes any missing "Category" sections not found in the HP+ printer site.  What?  The “+” and “not +” printers are the same printer – HP+ is a benefit / service.

HP+ > Benefits, Requirements, Your Responsibilities

HP+ Printing – Website / Information / FAQ

“Print Anywhere App” Supported on Select Printers

  HP Printers - Print Anywhere with the HP Smart App

 Step 3:  Use Print Anywhere

Open Subsection:  Private Pickup (HP+ printers only)

Enable / Disable the service to hold the print job until the person who sent it is near the printer.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[MatGam]

The problem is still there, but only when i use the shortcut direct on the printer.

When i start the Shortcut, i must select the page size from "Letter" to "A4"

But after the Scan, the Result is "Letter"

[Dragon-Fur]

@MatGam 

OK - got it.

Scan directly from the printer.

Different model - my settings might not reflect what you see.

The only thing I can offer is how it works on the 9025...

OfficeJet Pro 9025 - Printer Display - Change Paper size / type

Tap the display (wake up)

Settings Wheel

Slide row of icons to view choices >>> Select Paper Tray icon (two tiny stacked tray icons)

Select / Tap on a Tray (or, if only one Tray, open that entry)

When the information opens, tap on the > "right arrow"

Change the paper setting

Will that make a difference for you?

Doubtful.

This is just another way to change the paper size / type (using display).

If that were the fix for changing the Page Size of the Scan field, you'd like have caught it.

I never use Scan from the printer display - too limited.

That said, if I do find anything actually helpful, I'll post back.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[MatGam]

Thank you for the answer. Unfortunately, I do not have this selection on the panel.

The scan is always in "Letter" format even if I select "A4" format in the panel. It always changes back to the "Letter" format.